Customer Ratings & Reviews

I was ready to order my TV online and was in my cart. I figured since I had to pick it up in the store, I may as well take a look at it first. I went to the store to see it but they did not have that tv up. Online it offered 3 years geek squad for $74.99 which I wanted but since I was there I bought it in store. Near the end of sale the guy said 3 year warranty was not available in store. He said 2 year year for $69.99 or 5 year for $124.99. For $5 extra I could have gotten an extra year. Didn’t want to tell him to void the sale in case he was making commission during these tough times. Any ch as nice I can upgrade my warranty?

I have used the warranty twice. I received excellent guidance and help each time. Service was on time and professional.

I hooked it up myself but I like the idea that Geek Squad will fix the TV for 5 years if anything goes wrong with it.

I always recommend getting warranty on any electronic i buy. The geek squad has you covered if you have any issues and they are so very helpful

I wish I can give 0 stars. The worst experience I’ve EVER experienced with Best Buy and I always have them install stuff. The one guy was EXTREMELY RUDE!!! He didn’t do anything I put in my order and kept saying it wasn’t there. Then they didn’t even finish setting up my tv. If this the type of people they have working with them now I won’t be coming back! From the start to the end the man was Rude, rude, rude!!!! I asked for the cord to be hidden in the order, he said it wasn’t in there (in a snarky tone). I asked for the old tv to be relocated in the order. He said oh no I’ll have to charge you (again in a rude tone). He left without setting the tv up, but honestly I didn’t want his negative rude self in my house any longer anyways. Never again!!!

Came into store with a broken Dyson and I was back out of the store with product replaced in less than 30 minutes!

It's the best protection plan I've bought. They came in and did a same-day repair on my TV and it was up and running. When it started having issues again and eventually died on me, Best Buy set me up with a new model of the same TV! Came the next day and dropped it off along with recycling the old TV for me. Gave me piece of mind and save me a lot of money.

Always get the GSP on TVs. ya never know how much you use them now and they arent built like appliances. appliances are built to last 10 years. but TVs arent, and TVs have alot more functionality and use so Id always get GSP on TVs/

Fast and quick at getting me set up and working! Everyone is helpful and knowledgeable to answer your questions. Highly recommend!

I always purchase the Geek Squad protection for peace of mind!

Order came in on time. A good price. Good people to work with.

I bought an open box tv. All my purchases at best buy are made with the 5 year warranty. Best bargain by far in this inflation climate we are Experiencing.

Always go with the Squad! Otherwise here in Hawaii it’s nearly impossible to find anyone capable or willing to fix your electronics for less than what you paid brand new!

Very helpful when they are needed. They are very kind

Pice of Mind having this protection is a comfort, and all is that!

Coooolllllllllllllllllllllllllllllllllllllllllllll!

awesome protection for large purchase plus any computer service needed at no charge

These warranties are excellent as they are serviced by geek squad which is part of best buy, not a third party which might not respond

Bought the protection plan with my TV back in 2017. The picture on the TV started to go with only a couple months left on the protection plan. Contacted GeekSquad and they diagnosed the issue and replaced my TV. I got credited for the TV I bought in 2017 and they waved the delivery and haul away charges, which allowed me to afford to upgrade my TV because all I had to pay was the difference. Highly recommended.

good service. easy to use. no complains. i used to my Tv