Customer Ratings & Reviews

Great sound and picture quality easy to set up and use.

They told the truth when a thing happened they gave us a new one.

Tvs are made to break eventually, whether its the leds, motherboards, wear and tear, etc....devices aren't made to last anymore and they become obsolete eventually. Such is the way now.....I think its always best to get the protection plan.

Thankfully, I have not had to utilize the incredibly beneficial Geek Squad services quite yet, but it's refreshing to know they are available if needed

I had a 4.75 year old TV that died, it was not repairable but had a5 year service plan... Contacted BB Geek Squad, once determined status they put me in touch with a different team, in about 15 minutes they settled for the total cost of the broken TV (less service plan cost). I used that money too heavily discount the replacement TV. Very happy with the whole experience.

The Geek Squad got the Bravia 75" UHD TV up the stairs to my 600 sq ft loft area with no problems and put things together with no problems. I had the TV for about a week with no problems except for setting up and installing apps. Hardware wise the clock has started and we'll see where things go from this point...

Just gotta love geek squad there are amazing and customer service is great as well

I'm glad i got the protection i needed just in case

I bought the extra insurance in case anything unforseen happens to my electronics I don't make much money, so I can't afford to replace things all the time.

Great tv service with a lot of patience with all my questions

Best Buy warranty used to be better but with what they still offer can’t go wrong with a warranty.

Picture is great, but it drops WiFi connection almost daily. It’s annoying when something I’m watching suddenly freezes and then I have to go through the menu to reconnect the internet. I’ve tried restarting the tv and my router and it still happens.

Havent used the geek squad warranty but purchased as the coverage is a fair price. If the backlight fails, the replacement cost is mire than the 5 year warranty/service plan.

Very reasonably priced warranty that I hope I don't have to use but is a good piece of mind for expensive items

Haven't had to use it yet, but have never had an issue with warranty plans from Best Buy!

I have boughten many electronics from Best Buy over the years. However, I would recommend purchasing extended warranty coverage just incase. I did have a couple repairs done in the past. They were very satisfactorily performed with a high degree of professionalism. Be sure to purchase a Geek Squad Protection plan for all troubleshooting, service needs and operational advice.

I love all my products worked very good my sound bar both tvs work just excellent

Had a problem with tv was resolved quickly and professionally

Geek Squad at best buy are the best tech and delivery services available. They handled my new purchase and return with the upmost professional precision. I will highly recommend and will continue to use their geek squad services. Thanks Geek Squad!!

Geek Squad Techs were efficient and polite. Helped me with any questions I had while they were replacing the TV on the wall would recommend this service highly