Customer Ratings & Reviews

It’s a protection plan that I always buy but never use, not once. most items come with a warranty.

Buying this protection was a waste. It covers nothing if sonething actually goes wrong with the tv or whatever you purchased. Might as well just buy a new one. Then, they can hardly ever fix anything in store. It always has to be sent off. Its just stupid.

Not sure I haven’t used it yet but it is asking for a review

This is great service and great to at least have for unexpected it situations. So far I have no issues or encountered bad experience yet.

For repairs & replacements Can’t go wrong with Greek squad

I have had no reason to use this so I'm not sure if it's a good deal or not.

Hoping I don’t ever have to use this extended tv warranty but I feel comfortable with Best Buy. It out my mind at ease a little…

The saleman pushed me into buying this plan. First offering 5 years for $50 then 2yrs for $30. Made it sound like the manufacturer would not warranty anything even for the first year. Pain in the butt.

Purchased with a very expensive OLED TV. Almost 1 year later the TV is having issues. There is power but the screen flashes once on boot up and immediately turns off. There is a pop coming from inside the TV when the power switches. The pop is not coming from the speakers but the power delivery module inside. Earliest appointment 11 days. 11 days is a long time to wait for just the initial visit when I paid nearly $1000 for this plan. They will still need to order parts or replace the TV as this is a hardware failure so I will probably be without a TV for over a month....

I bought product Westinghouse 32" Class 3112" Diag. LED 720p HDTV Black DWM32H1Y1 I opt for 5Year Protection Plan Geek Squad 5YR 100-14 Reason - with the low brand TV, it is always good to have protection plan.

I brought a 55’ tv on March of 2020. I add the protection plan and the tv stopped working. It took a tech person 3 weeks to come look at it and determine it could not be fixed. Finally the tech person says the tv will be replaced. 3 weeks later I’m finding out they are not going to replace the tv and I’m just out of luck. What’s the point of buying the protection plan if I can’t get my tv replaced. It’s not my fault the tv can’t be replaced.

Haven’t had to use it yet but have on previous purchase.

NOt sure how the Geek Squad works. Haven't had to use yet.

The agents in person tell you the truth. The agent thru the phone on the 24/7 acces that sound like they are overseas will tel you anything mainly yes to everything toy ask even if it a lie and they let you look like a fool when you attend a geeksquat agent in person.

I don't remember every getting this. It is always difficult to get the squad as I remember to get anything right.

I understand products aren’t made to last, however always purchase a just in case protection plan.

Never buy anything with Geek Squad protection. It is a huge rip off. I called them and they said I can’t return the garbage tv, even though it’s still under warranty. I have to go through Sony. The agent was rude and insisted on repeating himself over and over and refused to transfer me to a supervisor so I could complain. I have a terrible impression of Best Buy now.

Warranty not explained well and should continue to replacement tv

Its a service contract. Not much to say... If you are clumsy or very active then its needed.

It is okay. It could be better but for the price it gets the job done