Customer Ratings & Reviews

Pretty sad they charge more for a warranty online than in store! Customer service is dreadful! What happened to good USA customer service? Why are they hiring people from different countries to deal with customers from the USA?

Good people, very nice and helpful in what they can do

I gave only 3 stars because I have not had to use this yet, so I can not rate the quality of service. Hopefully, when I need it, it will be awesome.

the person that delivered the TV didnot finish setup. She gave me a card and have been calling her every day. She has not returned my call.

If I could have picked zero I would have this, protection plan is a scam. Out tv won’t work correctly and will not connect , I called to get service and was told we don’t have coverage to call the manufacturer , so disappointed in this service

I have used Geek Squad for a number of years for maintenance on my company computers. I recently had bought a new computer at Best Buy and needed to have them set up the new computer with all the information from the old computer and then tune up the old computer. Ultimately they accomplished part of the work but not all. It was disappointing to know that I will need to make another appointment and bring the computers in to be worked on again.

Its a warranty so what can I say. I buy these with everything but have only used a warranty once. But, I guess I will be glad I have it one day.

3 because i haven't had to use this yet so cant say good or bad

I haven’t been able to keep a tv for more than 3 years for some reason so I have to get the geek squad protection I just with it was cheaper.

[Employee of bestbuy] Always get my protection plans because it’s gteat service

Good to have for safety and if you work in hazardous jobs or prone to being clumsy but if you don’t use it it’s feels very wasteful to purchase

I havnt had to use this as of yet. So i cant really give a review yet.

Not please with this purchase i use it once and the system canceled my service by mistake according to best buy rep.

I got this guarantee because it makes sense to money

I did not had to use my geek quad service, so i couldn't tell you hoe effective they were.

Haven't needed to use it yet. Will let you know whenever I need this service.

I have used this service about 10 times, even for products not purchased at BestBuy. I feel better knowing its active

do not buy any off does plans, my tv is broken and i get no help even when i bought total tech protection and protection plan. there excuse is software but its clearly not, so if this was truth then it needs to be fix by the total tech but its not. total garbage and no help, costumer service is none, i keep calling and no one moves but guess what best buy, i will no longer buy anything from u, and i will steer anybody away.

I have not used this yet and hope that I will never need to.

Puchased extra coverage but havent had to use yet. Coverage reads like a solid plan hence 3 stars.