Customer Ratings & Reviews

We have not had to use it, which is a good thing, but I do like having the peace of mind.

In store replacement if you have an issue that can't be solved. Get the max term and you are covered

It was cancelled and the agent didn't put any interest on it

I have not had to use this but I buy it on most electronics. It's peace of mind to me.

I've had a good experience and bad experience. I'm hoping the bad experience is due to covid.

Haven’t had to use geek squad yet but I hope they are everything they say

Have not had to use this and hope I don't. I have not had a problem out of the product.

I haven’t had any need for the geek squad at this point unless that is who installed my refrigerator.

Have not used this and I hope not to. However it is great to have considering the investment.

It was a big purchase, and I usually don't buy these, but I am getting too old to deal with breakdowns. Best feature is in home diagnosis

Have to see if worth the price have not been able to use yet

hasn't really helped much. I've had issues with my tv and they have me doing all the leg work.

Called for TV repair, they said call back in a week. Called back in a week, they said they don't have the part and will have it shipped to the store, and the appointment will be on some date, in the morning. That morning, instead of our appointment, they called to tell us they didn't even have the part. We were NOT called about this the day before... They said they would get the part the next day, and they did. We called and they have the part and now won't come for another week. Moral of the story: unless you want your TV to be fixed a month late, don't buy the warranty.

Haven’t had to use geek squad yet. But I’ll update this review if I ever do.

Some geek squad tech's are well qualified and thorough....others seem to not know what they are doing or are too busy or lazy to complete the tasks.

you need it for that frick chance you bought a defective item

it was a long wait time over an hour all 3 times. They did give me a store credit for purchase price.

I had one of the worst experiences on my life wit Geek squad protection plan on my tv.i understand that the protection plan won't cover broken screen but I had some remaining balance on my protection plan so I call to cancel the protection on my tv they told me I would receive a refund for my plan it's been almost 3 months and still nothing

Always good to have protection, just to know you product is safe. I always add it to my purchases

Great because its Greek Squad and they do great work but I haven't had to use it yet.