Customer Ratings & Reviews

about to find out if it was worth it as I'm having issues with my purchase

Paid 120 bucks for a 2 year warranty when I called they said that they could work on it bc the screen had been damaged like what am I paying for

I will never ever again buy a warranty from them as they don’t cover accidental and their customer service is one of the worst in the world I even went higher to the corporate level and all they did was give me the warranty money back absolutely horrible I will never ever buy another product from Best Buy they lost my business and please BUYERS BEWARE

Useless except the one thing i needed it for. Between kids and pets something is bound to hit the screen and of course thats not even an option with payment.

Worth the money and purchased a TV for my niece as a Christmas gift. It has a 2 year plan and she can take it to geek squad anytime.

Undecided if worth the money usually .don't buy insurance .have not needed yet. Can't judge how good it is till needed

My LG TV suffered cracks on the screen under very mysterious circumstances. This happened in less than a year of ownership, and Geek Squad would not repair, or replace it, under their so-called "extended" warranty. Unfortunately, what they offer to do for the extra coverage is NOT worth the extra cost, and I had to dispose of my TV.

Just an average warranty service for average appliances. I would not say it's good or bad.

tv has an issue exactly 8 days after coverage expired. didn't do me much good! recently bought refrigerator and thought i was sold the cover all electronics in home...and best buy no longer offers extension of warranty. no notice of expiring or option to continue. regret not going to different store for purchases. went to best buy because i thought they would back up products better.

We purchased the extra warranty on the TV, just in case something goes wrong, However, I hope that I never have to use the warranty.

2 year geek squad protection plan.. hopefully won’t need it

Not used it yet. Hopefully it's good. Will update, after i use it. Was an ok price

As we transported our TV with extra care, the TV screen was damaged. We had this TV for less than half a year and expected the warranty to be able to cover this minor mishap but the warranty wouldn't cover this damage. The agent was super respectful and explained the situation on why the warranty won't cover our TV. This warranty is useless and not worth the extra money. I do not recommend buying.

Never used the service but I’ve heard it’s a good service

Haven’t really used it yet, but we all know when you need them I hope they are there..

Bought a TV last month 11/22/21 Samsung wont help me because there are no service centers. I bought a 5yr Geek Squad protection that I thought started day 1, but since it's been under a year they keep pushing me back to Samsung. Returning TV and cancelling protection plan. Don't waste your money. Customers service doesn't answer, transfer you everywhere and you are never in the right department after 30 minutes on hold to speak with an agent. It's a nightmare, spare yourself.

Tv is great for sports and casual viewing. Colors are quite nice but I gave it 2 stars because the hdr is the absolute worst and when you watch content on it you can't turn it off. Really wanted to like this tv. But my TCL 6 series blows it out of the waters on price and image quality.

Was a gift for someone we know but have previously purchased the same model before.

I'm always skeptical about getting this but it's helped me every time I've gotten it, but I've never been burned when I haven't gotten it.

I bought extended warranty with my TV upon delivery and opening the box the TV was cracked. Called Best Buy Geek Squad customer service and they told me I was stuck with the TV they don't cover cracks. I told her it was damaged upon delivery and she said if I wanted to argue to go into the store and argue with the manager. Went to the store and the manager replaced the product with no questions asked.