Customer Ratings & Reviews

I haven't yet had to use it but is worth the money incase of anything is to happen

It came quick and fast and easy I love Best Buy best deal also

Not sure what to say. Haven't used this and fingers crossed won't have to.

Not sure yet. I haven’t used it yet. I always buy a warranty on my tv

Haven't used it yet hopefully it's there to back me up when needed

They’re there for you. Sign up for them. But be prepared to wait forever

Raffael was excellent. He was so knowledgeable and helpful when installing the tv.

Haven't had a need to use it yet, but hope when that time (if needed) that I will get the support NEEDED.

Not yet use. I heard they are good though. I will see when i call for service

The only reason I M giving it a 3 star it’s becouse I have not used it

Hope i do not have to use it. Everything has been working well.

Got this extra feature just in case something goes wrong. Always good to have backup

When purchased told 24/7 service if anything goes wrong just bring it back & get replacement. When tv went out I spent several HOURS on calls waiting over a month to finally get results. With NO tv!

Picture quality is decent. Speakers blew after a couple weeks

IF YOU PRODUCT MALFUNCTION WITHIN WEEKS OF PURCHASING IT, IT'S GOOD TO HAVE GEEK SQUAD.

I guess it's worth it. They have never helped me with anything

I have no idea of how they work I haven’t meet the yeat. But am sure the my work good

i purchased the $39.99 warrantry for the tv. I was told by the cashier that it was a warranty that covered anything from dropping it on the floor to it just stopping. When I brought it in because the sound did not work right I was told by a snob in customer service that I broke the jack where the headphones went in.She said that was not covered and I told her what the cashier had told me about the coverage. I was refunded the #39.99 for the warranty. I just want you to know I will never shop at best buy again because I was lied to about the warranty. I am sure that you don't care about my problem but you lost a customer. I will pay more for an item at another business before I will step foot inside your store again. Thomas Miller

Not until a year later was I aware I had this feature purchased. Will update once I use this service.

I have utilized geek squad in the past for a computer I had and they gave some issues last time, hopefully I will have a better experience if I ever have to deal with them again.