Customer Ratings & Reviews

You get it cause you feel like you have to. Takes for ever to get someone on the phone. In my experiences they didn’t help me in any way

I cannot give a good review because I have not used this service

Don't know if I'll need the protection or or not for my tv, but it gives me a peace of mind for my purchase.

I have not had to use them so I guess it is proof of their products quality

Bought the extra warranty. Because you never know about this new stuff

The device we purchased came with a one year factory warranty. We paid $20 for a two year warranty thinking that we would have a total of three years of warranty on our new device. After the purchase we received an email from Geek Squad that showed our "new extended" warranty was already in effect and would expire two years from the date of purchase. We asked about this several times before we checked out and between the up-sale we were getting for not choosing the five year warranty for only $10 more than the two year $20 warranty we chose instead. The associate did not seem to understand what we were asking and just continued to tell us what was not covered (dropping the TV, getting the TV wet, etc). We went to the store late to purchase the tv because our current tv had just went out so we were trying to get out of the store before 10:00pm and back home as soon as we could. The only reason we went to the store that late was the tv we wanted was on sale just through that day. I feel like we made a $20 mistake on a $149 TV. Live and learn.

I'll edit this in 5 years and let you guys know lol

Received BROKEN ROTATING RING and had an online Chat with Marvin H. of your Geek Squad. Marvin told me that he escalated the problem of the BROKEN ROTATING RING which was shown to me by the Installer. Marvin said that I would be contacted by Best Buy but it's been over a week and I haven't heard from anyone. RECEIVED

Mas o menos pq dieron un mal servicio definitivo nk orientan bien

Lack of knowledge to repair, told me to send it to manufacturer, i could have done that without the geek squad, was not happy with their handling of the problem

I have had it for a while but know much about it one .

If you buy something with warr then it suppose to be covered

The extra protection this Geek Squad plan gives me makes me feel more confident in my purchasing decision.

I set up my DVD. I Neve needed the geek squad but I had it if I needed it.

For me, this is a 'Better Safe Than Sorry Plan'. Thankfully, I have not needed to use it yet, but better to have it.

I haven't had to use my Geek Squad warranty so far.

Won’t know the value of this unless we have to use it down the road

Haven't needed it but good to know that it's there just in case.

Just got this, can’t write a review as gave not still tried it yet.

Tv was damage and when I called for customer care they needed to send someone to “fix it” they come 2 weeks later. Tell me to take tv in store to exchange . Take it to Best Buy store and they didn’t want to help me at all. Worst customer service rude ! Instead of telling us how they could help us they just told us there was nothing they could do! We have geek coverage.