Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30892 reviews
(30,892 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Good if items breaks in coverage period
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Protection would be good if it covered the tv now that it’s not working, 2 years and 3 months after purchase.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Hope it was worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't gotten to use my warranty yet. Hopefully it was well spend money
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
Haven't used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't used this product yet ,but glad to know my product is protected.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Not helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed help and didn’t get what I paid extra for! Had a lot of issues with my LG tv.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Quit working already
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had one before work fine for a long time when it died I replaced it with the same model which is already no longer able to see Dish, so I have no TV
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad did not help with fixing my tv.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It would not help me fix my tv. So now I’m out a 40 inch that I purchased at Best Buy. Tried to get it fixed but geek squad and Best Buy won’t touch it.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad Disappointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a 5 year Geek Squad contract and the first issue, which was minor, the Geek Squad failed to handle.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
I wouldn't buy again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought this sucked because it's only just an extended warranty but it's not explained that way I was under the impression that it was like insurance for the TV
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Check warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this twice for my tvs and I did not get my money back. Not happy, and they did not show me anything that stated i couldnt get my money back after the 3rd tv.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
I didn't think we should get this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.And I was right. Doesn't cover any physical damage. Just keep that in mind
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
2 week minimum for refund
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed to return this since I ended up switching TVs because mine was faulty.. they said it would take 2 weeks until I got a refund. Unacceptable.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Never canceled my membership- why did you do it?!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not cancel my membership neither was a refund provided to me on this!!! Why was it cancelled and why does Best Buy always cancel memberships that have not been requested to be canceled?!
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible service. got the run around for 2 hours on the phone to get a TV remote replaced
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
No consistency in policies or practise
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was miss informed as to the coverages amd- or there was internal miss communication about the in-store support policies. Get it together people.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth for TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not worth for TV, Most TV Iv had get cracks for any little movement that is why I bought extra warranty. But it does not cover that. it practically only covers what original warranty already covers.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. If you have any questions regarding coverage, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Such a joke!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend any protection plans or Best Buy in general. They find every way in the world to get out of having to cover problems that arise.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Never again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They have given me issues many times when trying to fix my products
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek sqiad.did not.install tv.quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have five year warranty on my 2 tv's and my washing machine. I.hope.when.I call.for.repairs.I will mot be.told to contact a.third party. I did have geek.squad.install the.tv's.and that.took several.tires.and.two.months.to complete.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Freeze Up
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It would freeze up intermittently. Christmas present and had to drive 14 hours round trip to return it. Very disappointed
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
They did not correct the 2 flashing red lights on
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they did not address power issue (2 flashes red light) because of white spot on screen. No were in sony trouble shooting does it say that a white stop on screen is a power issue. If power issue was fixed I have a full screen to watch with just a white spot.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It's always frustrating when communication doesn't fall through. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.