Customer Ratings & Reviews

So I mainly purchased this so I could get a warranty and let professionals install our ridiculously expensive entertainment system. Well we have had nothing but issues. So... had to get a replacement TV (Sony - 85" Class X950G), wifi disabled completely, fine whatever. They reinstalled the new one, cool. Definitive speakers (High-Performance 10" 3-way Tower Speaker) constantly pop even when the TV is not even on. Our Logitech remote (Harmony Elite) has issues switching inputs/devices almost every single time we use it. Only when using the smart TV apps it randomly shuts off with the Receiver (Pioneer - Elite 9.2-Ch). Geek squad has been out twice since installation, can't figure out why the smart tv/receiver turns off by itself, can't figure out why speakers always pop, and did absolutely nothing to the smart remote... still have all the same issues over 6 months later. Wife wants to return everything back if we could.

if you buy oled and qd oled like me u need this! they cover dead pixels and burn in enough said is a no brained decision u will have dead pixels and it will come in handy

I will never buy something from best buy without this. It has paid for itself time and time again. Got a replacement on my tv within 48hrs of the claim. Great warranty as always.

Had problems with my SHARP TV Remote, THREE YEARS after TV purchase. Only ONE PHONE CALL, to GEEK SQUAD, and a Brand New Remote was at my Home in JUST A FEW DAYS! No Hassle + GREAT SERVICE! Super SUPPORT, 3 years AFTER TV PURCHASE! Thank You Very Much. GREAT JOB!

The value of geek squad protection for the amount of years it covers is great. The amount of protection that is covered also makes it worth it especially when the future is unpredictable.

The service was excellent experience technician did a great job on time great customer service

We had geek squad before and loved the protection on our items as we purchase a lot of things from Best Buy and we have had a few items fixed and will replaced it if they cat fixed it

The 5 year warranty on Tv is the only to protect your investment, I believe! I was able to get this tv because of previous warranty! I will always get piece of mind at Best Buy!

Best buy has one of the best policy! Helped me with an older TV when the screen started getting lines

This was a five year warranty package that includes damage coverage from a lightning strike, which is what terminated the TV the new purchase replaced. I hope I do not have to use this coverage so I could provide a more thorough rating. I did have a problem with the new TV, but it was within a year of purchase, so Geek Squad protection told me I needed to process my claim through the original manufacturer warranty plan.

I've never had any issues with my warranties. I actually recommend Best Buy to everyone for their purchases needs more or less because of how easy it is to utilize the warranty in the event something happens

Im so glad that best buy has this to offer, with a toddler in the house & a TV of this price its nice to know ill be protected if something happens.

Take computer, mobiles, or report tv issues. They are knowledgeable about technology. Very happy with their services

I really appreciate and love the installers because they walk me through it explained everything to me and fixed and clean what they messed up

Amazing TV for an Amazing price. would definitely go back and purchase another tv from this best buy.

Nice to have and have used in past. Easy effortless exchange

Where else can you get the BEST prices on the BEST electronics with the BEST delivery and BEST customer service??? Only BEST BUY!!!

i really love protecting my equipment and this was exactly what i needed.

It is always good to get the protection plan on almost everything, some things have defects & what not. I bought a brand new tv had it a lil over a month & started to see red dots in several places called the geek squad they sent someone out & it had to be replaced, had i not had that protection plan i would have been on my own, at least get the two yrs if nothing else

All was great. No problems. Fair pricing for this.