Customer Ratings & Reviews

Having used on my newest purchase but hey I got 5 years, I used the geek service before never had an issue.

Excellent picture and sound. I would recommend this TV to anyone. Great quality and very sturdy stand

This is a no-brainer. I signed up again for my new TV. They setup the TV, make all connections and ensure it is ALL working before they leave. They are prompt, courteous and very, very knowledgeable.

I gave a 3 because the genetleman that I talked to was cordial. I decided to call due to a defect on the ethernet port on my 35" TV. This service is not convenient if you are not close to the store. To use their services, you have to take the merchandise to the store. For customers that are more than an hour away, not convenient. Will not purchase the geek squad plan again.

Geek Squad protection is always great.. Its great to have..

It’s a option that I purchased in addition to the TV. Fortunately, I haven’t had to use the warranty yet.

Purchased the BB Geek Squad 5 year warranty as I purchased a new 65” LG G4 OLED.

While I technically hope I never have to use it, peace of mind is better than none at all! Made sure to get GSP on my Sony X90J in case anything happens after Manufacturer Warranty expires & I'm glad I did. Sometimes it may seem cost prohibitive, but better to be safe than sorry!

Same as the last time this is my second time dealing with geek squad replacements. They kept replacing the board which DID NOTHING!!! i was without a tv for almost 2 months . I had to rent a tv for 89 a month until they said they needed the board to fail 3 times instead of giving a replacement. So it was a 1500 dollar tv the reciept showed every main board was 1199 so they spent 3 times the tv's cost in repairs plus whatever it cost the truck and workers and then the 4th time when they picked up the tv and dropped off the other. This is crazy and if they just stopped this weird policy i dont know if its made up or what because it was the same guy every time i do not know if he was just saying this to pocket the money or what but its a crazy thing to do keep putting something that does nothing to fix it 3 times and wasting money and everyones time and making me have to rent a tv for a month. Honestly the only reason i give 2 stars is becAUSE they finally gave me a new tv what the old one was worth.

So far haven’t used it at all I am wondering if it was worth it and to that I say I can’t wait to try out the actual services but to be honest I would Rather have the product last and be trouble free

The geek squad is an exceptionally good value. I was impressed by the professionalism and quality of their work. I only use them to service my computers because they always do a better job than in-house personnel. I've had trouble loading software due to a glitch in the software itself.

Great service. Good to have, hope to not need it but great to have.

Warranty price was very welcoming and a no brainer

Always recommend protections plans from Best Buy! They’ve helped me big time after a few years

Havent used it yet but 5 years is a great warranty

i would not be without this protection had problem with tv geek squad could not fix due to parts no longer available gave me credit for replacement tv no hassle helpful agents at boardman store geek squad members were outstanding i plan on getting this protection for all future items purchased at best buys

This is a great basic TV. I already had a sound bar and Roku, so I didn't need a Smart TV. The sound and picture are great and it was easy to set-up.

I purchased this unit to replace an older plasma that did not have a full tunner. This unit has a very good tuner with many built in apps. Sound is fair a sound bar would help.

Haven’t had to use it but glad to have it in case we should need it !

Honestly can’t go wrong with the Protecrion Plan and the Geek Squad!