Customer Ratings & Reviews

The Geek squad agent was able to advise me on options for my car installed and completed the installation on a timely and professional service. My laptop was also remotely repaired in a very professional manner to my satisfaction.

The agents knew what they were doing which was a pleasant surprise. Installed item for my elderly Mother without and issue.

My grandson mounted my TV on the wall. When the TV was delivered, I was shown how it operates. I'm very pleased.

I didn't use the geek squad for this item, although I have heard so many good things about them and thier prompt services.I would definitely use them.

great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I purchased the protection plan for a very expensive tv that I purchased. It suffered a power surge failure only a few weeks after I got it home, and I was so happy that I had protection! They came out and delivered a new tv with no hassle. Great service!

[Employee of bestbuy] Crucial for any large purchase a Best buy. Always worth it to put protection on your item.

The Geek Squad from Best Buy is wonderful, this is my second warranty with Best Buy. The one I already purchased for my washing machine was well worth the purchase, the Geek Squad would send someone to the house to do the repairs free of charges

I purchased a 40" Sony with extended warranty. At about month 14, std warranty ended at month 12, I suffered a lightning strike that took out my TV. I brought it in to Best Buy, they shipped it off for analysis and they gave me a full credit. I used that credit plus some cash to purchase a new Sony 65" XBR 4k TV. Awesome pic.

Great picture and quality would highly recommend it.

Always reliable and have the answers I need if there's an issue with my tech

i recently had to replace a tv after 2 years of use. The geek squad looked at it and it was not repairable. They gave me the money I spent on the TV as a store credit and I purchased another TV.

The agents helped me with picking the best tv mount for my needs.

Great service to have in anything you may need to have repaired

When I bought a new 55" TV I got this 5 year protection plan because it was offered at a good price (and included delivery and setup) and because my 2011 TV (same price range TV) went out after only 4 years..and on which I did not have a protection plan. So far I have not had to use my protection plan but better to be safe than sorry.

It's always good to have a service plan on your electronics.

Great help quality personnel now. I will recruit workmen everybody to get the geek squad. I give them Too thumbs up

I’m glad i added this on bc they help me with all my problems if needed

As a former employee and someone who still shops at best buy a lot getting the protection plan is a no brainer for TVs and anything that has the "accidental handling" plan.

I have used Geek Squad in the past while not actually paying for the service. They have always helped me and with today's technology, I decided I should pay for this service to have like you would with any insurance. I think if anything goes wrong with my t.v. I bought this for, it would be a necessity to have. Great customer service and well worth it.