Customer Ratings & Reviews

I decided to hold off purchasing larger, more expensive TV and wait for latest technology (4K, Curved TV, OLED) to evolve and prices drop. Based on that criteria Brandon from Best Buy pointed me to Samsung's top of line 1080p as less costly alternative, and am very happy with it. Only reason I didn't give a 5 rating, is the relatively poor speakers & sound (I later purchased a sound bar). Otherwise great picture, no motion refresh issues, along with excellent Best Buy sales and support.

Worth every penny to protect your purchase when getting a new OLED TV.

Fast and easy delivery and great service online. Will buy online again. .

I bought the 5 year protection as a piece of mind after my last tv had issues right after the factory warranty expired.

The agent was knowledgeable and very polite. Wasted no time figuring out my issues. I suggest purchasing the 5 year warranty on all larger TVs. It worked well for me.

Very low price for the years of service protection ever

Tv is a great replacement for our old one that broke. best buy protection makes us feel alot better about the purchase.

This was not a bad value for protecting your investment.

Great tv love the quality and the features that the tv provides

Its always a pain to return a tv through geek squad. From the initial call which you almost always have to wait 20 minutes . They always seem to have a real problem finding my service plan. I have multiple accounts and have bought many many tvs from them but they should be able to figure it out. I own sportsbars in FL and I only buy from Best Buy but they really needto figure this out because when i have a tv go down i want it back up and running as quick as possible but its always a hassle. At each of my clubs i have a back up ready to replace tvs that go down so my actual business is never really effected but we always regret having to call geek squad because we know its gonna be such a hassle and its gonna be a lot of time sitting on phone having to wait for a service guy to come out and tell us what we already know then take it to a store and replace. It would be nice if they brought a replacement tv with them when they come out. But instead u have to get a service order made then you got to call geek squad again and wait on line for 20 minutes. Then usually another 10 or 20 minutes to find the info from the multiple accounts. I have never had anyone help me combine all accounts into 1 account. It seems like that would make the most sense but instead i have to go through the same process every time. Its exausting. I love Best Buy but service plans are always a pain for me.

It is well worth the money you pay for it . They where very fast responding to us when we called them to report a issue with our tv. Thanks

Agents set up my new tv. However, it was frustrating getting them to come to my house. Miscommunications happened several times. But, overall, techs were very knowledgeable and helpful with my questions.

I used to avoid the Geek Squad or any insurance protection on devices but now since I have protected almost everything I buy now. It is safer to pay a few extra dollars then to pay a full price to have it fixed or be purchased again. I recommend this product with BestBuy!!

Purchased for an LG CX 65”. An absolute must for OLED tvs. Had to swap the tv out 3 times and each time was a breeze for the manufacture warranty. Have talked with geek squad multiple times and they assure if i have any future problems, it’ll be just the same.

Don’t wish to say nothing about this…………………………,…….

A great product to have no matter what items you’re purchasing and make sure everything and please recommend to family and friends on their products when they purchase

Love the extended warranty with Geek Squad my 4.5 year old TV just went out and they gave me credit for what I paid for the TV and I was able to purchase a better one for less

Geek Squad product protection plans are a MUST! It's great having the this plan because accidents happen! The Squad is always knowledgeable as well. I always buy a protection plan with items I purchase from Best Buy. It's such a great service offered!

Just purchased new TV's, sound bar and network router from Best Buy to get us through self-isolation for COVID-19. Wanting to get up and running immediately, we purchased Geek Squad delivery, install and haul away. they did not let us down and won't let you down either...

I feel that the geek squad is better than any warranty. Just contact them and your issue is handled quickly.