Customer Ratings & Reviews

Hopefully I won’t have to use this it’s like buying insurance

The TV was on sale, which made up for the price of the warranty. I haven't had to use it, so I'll update this review if I do. I generally avoid extended warranties, but QC on consumer electronics can be hit or miss depending on the brand.

I’ve had The Geeks on everything I’ve bought from Best Buy. I have been so pleased with their ability to fix each of my computers when I’ve problems. I’ve recently had to get a new microwave and even that was a breeze. Thank you Geeks for being there.

As long as your within your time given for your service the geek squad is very helpful and good to have but once it expires you're on your own.

Great Services, always responsive and handle claims with speed.

Very happy to have the peace of mind of a 5 year plan and if something goes wrong I know it'll be addressed correctly.

Easy and not too expensive for what it is and what it does.

No one ever wants to have to use this but it’s best safe than sorry so we always opt for this added coverage. It’s so much less stress when something goes wrong and just added peace of mind for that “what if” moment. Definitely worth the investment.

It’s good to have protection on your items that you purchase, because accident do happen.

I always buy the 5 year when purchasing my TV's. Every time my TV's die I am able to replace it which is wonderful. The only thing I don't like is the fact that the department is closed on the weekends if you want to get your transaction completed. I had to call that Monday to let Geek Squad know what was going on and you have to wait for a Best Buy card via UPS next day air by 5pm. That was the only draw back for me.

Purchased over a year ago and still going strong. No lines or bad leds Would purchase again! Recommend this item.

Didn't buy the 2 year protection at first but got it within the month, glad I did since I was worried my dog would knock it over with it being on the floor lol on the wall now but either way good to have protection in case anything happens

I haven’t had to use my product protection yet, but I’m sure it will come in handy if I need it !

Haven't used it, but glad I have it in case of a problem.

Glad I purchased this extra insurance. I feel so much more comfortable about my purchase knowing that I have this.

Agents are kind , courteous and knowledgeable. I've used their service in the past and have always been satisfied.

How can you not love the Geek Squad. When you need them they are always there. It is like your own security guard around your computer, appliance, phone, etc. Get protected with the Geek Squad, they keep your information and devices safe.

We purchased the max warranty and the price was great

I always buy a Best Buy protection plan with any electronic devices. I have used there protection plans in the past when needed and it's great peace of mind knowing if something breaks, Best Buy will fix it or replace it.

When it comes to buying expensive electronics, I have learned to add the option of additional warranty protection. It's cheap when added at the time of purchase, and it gives me peace of mind to know I'll get prompt and professional service conducted in my home. The Geek Squad Protection option is a great value.