Customer Ratings & Reviews

I highly recommend this product, when came time too purchased the representative explained the difference in the product I was hoping to purchase. The Geek representative also is highly recommended he has plenty of knowledge

I’ll give you five stars reading very good awesome

Extended warranty works with BB. Fulfilled their obligation to replace or repair towards the end of purchased warranty.

You can never go wrong getting the warranty! Definitely worth it!

Spending significant money on a TV, I rest easier knowing I'm covered for 5 years!

I like Insignia TVs, they're a very good value, but I have had things go wrong after the one year warranty (and have seen others have problems with other value brands). The low price of the extended warranty looks like good insurance. Best Buy was good about handling a problem I had with an Insignia TV while still under warranty, so I have some faith that they will do right by me if I need to use this extended coverage.

I have never gone wrong by purchasing the protection

I’ve found it necessary to use one - service was excellent and Best Buy honored all requirements with no issues. Great service!

Geek Squad answered all my questions. I'm glad they offer this service to people like me who don't understand everything about technology.

Purchased along with my daughter's new desktop. Though I haven't used them particularly for this product, I've used them in past times. Geek Squad associates are always pleasant and efficient. They always come through when you need them.

The Geek Squad are some of the most professional individuals I have ever worked with. Jeremiah and Dakota in Joplin are friendly, professional, and highly knowledgeable. It was a pleasure meeting them and watching them work. They are awesome!

Always get get squad protection when it's available. Seems like products have a certain lifespan nowadays. Always comes in handy plus you get the new models of items if they have been discontinued. They also give you the money you payed for the item just in case you want to get an entirely different product.

awesome tv , a huge upgrade of the one have years ago, no we can enjoy watching series and movies, so easy to setup

The agents helped out a lot took care of all the needs, I didn’t score 5 stars it took a while to get eveything done

They are really attentive and the support they give is very clear.

They are very helpful. Always know exactly what to do and get the problem solved.

Worth every penny. Had to replace 2 tv’s due to lightening. With Geek SQUAD PROTECTION now we have replacement courage if this happens again. Like all insurance hope you never need it but just in case we will be protected.

Agents who installed T.V did awesome and would recommend highly, I will say the program used to give equal trade value need to be more accurate on EQUAL service not DOWN GRADE to save money on a product you used INSURANCE CLAIMS on.

Best coverage money can buy!!!! They will not hesitate to completely take care of your issue.

My Landline Phone Log Information below: 1...Phone call to: Local Geek Squad in our local Best Buy Store Phone Call Log: 6/25/2020 12:13 PM Duration: On Hold for a total of 18 minutes 53 seconds 2...Geek Squad TV Home Theater Services (800) 433-5778 2. Phone Call Log 6/25/2020 12:34 PM Duration: On Hold for another 24 minutes 12 seconds After wasting nearly an hour on hold with no success we took our Purchase/Warranty Documents to our Local Best Buy Store to the Geek Squad Customer Service Counter and the Geek Squad Customer Service Person made us an appointment with the Geek Squad Home Warranty Service for Monday, June 29, 2020 between Noon and 8 PM CDT. Monday, June 29, 2020 at 11:39:42 AM CDT, our Geek Squad Technician arrived. viewed the TV, jotted down information from the back of TV, and informed us our TV could not be repaired, He stated that he would send me a text message with the Geek Squad Warranty Claims phone number and a claim number for a replacement TV covered under our warranty. The Geek Squad Technician left at 11:45:26 AM CDT, 5 minutes 44 seconds after arriving at our home to view our bad TV. At 12:39 PM CDT, 54 minutes later, we received a text message from the Geek Squad Technician for the Geek Squad Claims, Phone Number: 1-866-613-9853 and a Claim Number for the warranty to cover a new TV replacement. Phone call log: GEEK SQUAD CLAIMS (866) 613-9853 PLACED: 6/29/2020 12:41 PM CDT Duration: 12 minutes 6 seconds. Talked with a Geek Squad Agent, in the discussion with the Agent we let her know that our local store does not have a comparable TV and according to the Agent a similar TV is not available in any warehouse. The Agent said we did not have to decide immediately and we could take our time finding another TV set. POOR CUSTOMER SERVICE. AFTER MANY ATTEMPTS TO CONTACT GEEK SQUAD TV REPLACEMENT CLAIMS 1-866-613-9853 WE FINALLY WERE ABLE TO SPEAK TO AN AGENT AFTER ALMOST THREE (3) HOURS, BEING DISCONNECTED, REDIALING, DISCONNECTED, REDIALING, DISCONNECTED, REDIALING. THAT REALLY IS NOT THE WAY TO DO BUSINESS. NO EXCUSES! Our next #-1 attempt to call Geek Squad Claims: 1-866-613-9853 is found in our landline call log as: GEEK SQUAD CLAIMS PHONE NUMBER (866) 613-9853 PLACED: Thursday, July 2, 2020 at: 12:05 PM CDT Duration: ON HOLD FOR 1 hour 13 minutes 28 seconds with no answer and we were disconnected. Our next phone call #-2 to Geek Squad Claims: 1-866-613-9853 is found in our landline call log as: GEEK SQUAD CLAIMS PHONE NUMBER (866) 613-9853 PLACED Thursday, July 2, 2020 at 1:20 PM CDT Duration: ON HOLD FOR 20 minutes 52 seconds with no answer and we were disconnected AGAIN for the second time. Our next phone call #-3 to Geek Squad Claims: 1-866-613-9853 is found in our landline call log as: GEEK SQUAD CLAIMS PHONE NUMBER (866) 613-9853 PLACED Thursday, July 2, 2020 at 1:41 PM CDT Duration: 1 hour 5 minutes 51 seconds ON HOLD WITH GEEK SQUAD CLAIMS FROM: 12:05 PM CDT, Thursday, July 2, 2020 to approximately 2:41 PM CDT before we were actually able to speak with a Geek Squad Warranty Claims Agent about our TV replacement. Since a like similar TV was not available in any warehouse, we opted with the Geek Squad Claims Agent to take a Best Buy Gift Cash Card for the amount of the TV replacement. This was agreed to with us and the Agent before we ended our call at 2:47 PM CDT. Our Agent "G" promised on Thursday, July 2, 2020 at 2:46 PM CDT to send us the money for our claim in the form of a Best Buy Cash Gift Card and said it would be arriving by UPS-United Parcel Service and I should be getting an email confirming this transaction with a UPS Tracking Number. SUNDAY, JULY 5, 2020 I AM STILL WAITING FOR THAT UPS TRACKING NUMBER. WHAT IS GOING ON? WORST CUSTOMER SERVICE I HAVE EVER HAD TO DEAL WITH, ON HOLD FOR NEARLY THREE (3) HOURS LAST THURSDAY, JULY 2, 2020