Customer Ratings & Reviews

Luckily we haven't had to use this yet, but the Geek Squad has always been helpful, so I'm hoping for more of the same should I ever need them in the future!

I purchased this to make sure if I had any issues that it would be repaired quickly. Never had to use it except on the occasional xBox Controller. This was purchased for a TV which is always good to have.

This isn't a large screen TV and I wouldn't buy it (or a larger size) for the main viewing area in my house but it works fine for the bedroom for nighttime viewing. It doesn't have as clear a display as my larger Sony but I'm OK with that. I did have to call Visio to get help adjusting the audio settings to work right with my cable provider but now that all settings are correct I no longer have sound issues. For the cost, it was a good purchase.

Protection plans are an absolute must and they have actually saved me when things go wrong from having an expensive paperweight.

Havent had to use it yet but have had a good experience with geek squad in the past.

The 5 year protection plan was offered and honored without any problems in an expeditious manner.

It is a wonderful product to have and I’m glad I purchased it.

i always get the geek squad prtection, you may never use it but when you need it it is there, the prior tv i bought it was a good thing i had this, the manufacture protection ran out geek squad replaced my tv with no questons

Excellent product good quality and professional service

Defiantly worth having this protection for an oled tv. Best Buy is the only warrant that covers burn in. This gives me peace of mind when making such a large purchase. It is expensive. Would not buy another oled without the warranty

I took the 2 year protection just in case something goes wrong. My past experience with the Geek Squad was great. I would expect to get the same great service on this purchase if necessary.

Great service just in case anything happens to my Samsung I will continue to keep purchasing from Best Buy the best products!

Great customer service easy to file claim. Urgent are very knowledgeable and helpful

Great affordable TV, its very sleek, works great and its pretty big. Overall happy with the purchase, also it was extremely easy to install.

this review request was on my home screen for no discernible item, thumbnail was not a link i could check, and tried to verify from past purchases but could not find matching item

Geek Squad Protection is always a good purchase. If nothing else, it will at least put you at ease for however many years it's for. If anything goes wrong, you're basically guaranteed a working product. Whether they fix yours, or give you a new one.

Haven't used the service yet but have in the past and it was good.

The team at Best Buy in Virginia Beach are simply the best ... courteous, professional, knowledgeable and caring. Who could ask for more?

Always get this if you can, definitely worth the extra money

The warranty is a great comfort regarding both of these issues: We live quite a ways away and our summers are hot.