Customer Ratings & Reviews

Best coverage ever, hassle-free. If they can't fix it they will replace it.

I had problems with 2 items i bought and both times was excellent

Excellent Service. Definitely It worths the value of the product to cover accidents.

A must have, especially if you're purchasing a new TV. Its saved me on multiple occasions when my tv has started having issues after 2-3 years

Love the return process with this company. When need to return is fast and easy.

I can really appreciate the protection plan & the geek squad. It's really a great idea to get the coverage on everything. I had my tv almost a month something happened with red dots throughout the tv & there replacing it at no cost to be brand new. Always get the coverage!!

This warranty saved me with my TV purchase. We bought the display model since it was the last one in stock but the pixels started going out. Thankfully it was still within our warranty period. Since there was no longer a TV with like technology Best Buy refunded the entire purchase with a gift card that we were able to put towards a new TV.

I decided to hold off purchasing larger, more expensive TV and wait for latest technology (4K, Curved TV, OLED) to evolve and prices drop. Based on that criteria Brandon from Best Buy pointed me to Samsung's top of line 1080p as less costly alternative, and am very happy with it. Only reason I didn't give a 5 rating, is the relatively poor speakers & sound (I later purchased a sound bar). Otherwise great picture, no motion refresh issues, along with excellent Best Buy sales and support.

Our experience at Best Buy was great per usual. Thanks Best Buy!

I e always been happy with their service and professionalism. Had to use warranty protection before and it took care of my problem

Helpe set up smart tv to my new receiver ove the phone.

I love best buys warranty. My uncle works for ABC warehouse and I still would buy from best buy before there just because of your warranty.

Geek squad has always been a wise purchase. My last TV stopped working after a couple years, and geek squad covered everything,

Overall satisfied by return and replacement. However, telephone communication regarding whether warranty would transfer to replacement and help set up when delivered was was very poor. What we were told over the phone and in the writing on the email confirmations was misleading at best. Be very sure you understand 5,year warty does NOT trnsfer to replacement TV even if 4 years were remaining on contract. And unless original set was set up by Geek Squad, they drop the box off and leave. 75” set is hard to hand for two people in 65-75 year old range. Get the correct answers in advance!!! Would still recommend Geek Squad, but watch your back.

Sharp quality and large screen size, for a small price.

Worth it! Changed my TV three times in three years due to normal wear and tear. For each replacement did not have to pay more $100 for my new TV (each a different brand). Never get a TV without this warranty.

Always better safe to get items that are delivered. Never know how much jouncing around it did in it's travels.

Great to have protection on the things you love. It’s easier then spending money for no reason to purchase an item when Best Buy’s No hassle plan of attack works better than PC Richards or even HHGreg from back in the day. They actually cover you.

Hope I never need it but incredible levels of reassurance and confidence if something goes sideways!

I purchase my 5yr warranty for this TV before have too go online you read everything l need too know. We must not forgive too take carere of the customers needs l dont agree with all the new rules because l'm over 60. Idont need the Robot to run my life