Customer Ratings & Reviews

Whenever anything goes wrong with a product, this plan definitely comes in handy! Not many of my purchases end up without this plan! The service desk is always understanding, and always willing to do whatever they can to take care of their members.

Always opt for the 5 year plan. Units tend to fail after 3 years. The cost to replace it goes up as well. This coverage keeps the ouchies away when replacing items.

Great manager in Geek Squad Manager support. She went beyond to help us out

Very knowledgeable people. I never have peleja with them.

Geek squad is the best service provider with quick response on complaints

Fantastic tv, picture quality is amazing. Very easy setup

Geek squad the best protection warranty. Old tv died they came out the next day reported problem. No hassle they resolved it by replacing tv. 2 week later had new tv. love them.

I had the Geek Squad protection for several years and only had to call on them 2-3 times. They were efficient and straightened out the issues over the phone and through my computer. It was nice to have someone who knew how to fix the issues without having to take my computer to the store.

Very knowledgeable agents that are ready to help out and install equipment.

The computer I bought from Best Buy never gave me any problems. Despite the fact that I did not use policy, the geek squad answered some questions I had and were very helpful. I had a great peace of mind knowing that I had protection if needed.

I always purchase the Geek Squad Protection. I travel a lot and have needed the protection. Best Buy has always been there no matter where I am in the country. My product was always fixed or replaced without any problems.

When I purchased a new computer for myself, I also bought one for my mom, who lives 700 miles away. I purchased the geek squad access for our computers, and when my mom has needed some help, I don't have to try to talk her through it over the phone - she can take her computer to her local best buy!

Bought this protection with a television and ended up needing it, which got me the defective tv replaced for free. So glad I got it!! Purchased another item recently with this protection too, and hope to not need it again but kno I'm protected if I do. Appreciate the fact best buy does this service at a low cost.

The phone geek squad team was very helpful! Tried trouble shooting and determined that the t.v. was not repairable.

My 55 ingima TV is awesome, clear with perfect sound!!!

Mounting was already in place. This is a replacement television and a birthday present for my grandson.

I was able to get my tv worked on quickly and effortlessly at my request. The moment they realized it couldn’t be fixed I was quickly given the option to replace my tv and buy another protection plan for the new one. Everything was in a timely fashion and made to be quick and painless

The Geek Squad was wonderful when I had to replace my television. The process was really easy and the exchange went by flawlessly.

I have not had to use this protection product but purchased it based on Best Buy's overall reputation and good personal experience in Best Buy stores. I believe it is fairly priced for the coverage provided.

It brings much relief knowing if i have any problems with my tv the greek squad is there. So far i havent had to use it but by y he time these 2 years are up I'm planning tp extend my warranty...