Customer Ratings & Reviews

Purchased the geek squad five year protection plan I’m glad we did. Hopefully we have nothing wrong, but if we do, it’s worth it.

I love the coverage that is offered and would recommend to anyone buying anything worth protecting.

Degree squad is wonderful just in case if any accidental accident happened. I know that I am cover.

The employees answered all my questions and made sure I was taken care of.

I know people don't like having to pay extra for warrenties, but I have used them and Best Buy stands behind them if anything goes wrong. Worth the piece of mind. They vary based on the purchase price of the item.

Haven't needed to use my warranty yet and I hope I never will but I have used a best buy/geek squad warranty in the past and they always hold up their end of the deal.

This is Excellent service I sat back, and they did every thing and programmed tv it was all ready to go.

Ha ent had to use it for this item but im also assuming its no different from the time i have had to use the service , no hassles

Agents brought new TV inside and set it up on my TV rotating stand

Still haven’t took a chance to experiment how geek squad work, but since I order a big 70in screen smart Samsung tv I realize that I do needed to get insurance on it in case it breaks or it gets damage accidentally.

Free in home service for tvs that are over 45 inches. Granted manufacturers like samsung do the same thing but only for the one year that they offer their warranty for and they do not cover electric surge damage. no brainer when you are spending so much money on a television

Very nice to have this service to play it safe when buying expensive items. Better than most other services that have been coming out recently. Highly recommended to pick this one up just in case

I always feel like a fool when I don’t purchase the geek squad warranty especially after a year goes by and I break whatever it is! It should be law! If it’s over 200 bucks purchase the geek squad warranty!

Great service. The workers were very accommodating.. we accidentally gave the old address TWICE! But service workers were Very understandable and just demonstrated amazing professionalism.

After your failed phone evaluation, The visit from technician was able to address my broken TV in two days after a wasted two weeks of phone service!

If they cover like the last warranty plan, I'll be happy (if I need it)

The customer service was spot on as usual. I specifically wanted Geek Squad cause I believe they are cheaper then their new protection plan. That and they give awesome service.

Loved the service. It was quick, easy and enjoyable.

Bought with our tv haven’t used the service yet. But, sounds like they would fix or replace your item

A little expensive but my experience with their warranty policy has been pleasant. I haven’t had any issues with this TV but I feel confident any problems will be resolved satisfactorily! Installers were polite and efficient.