Customer Ratings & Reviews

Had to use this service on our TV . Process was smooth and ended getting store credit. Highly recommend

We haven't had to use it yet but are very glad to have it. It was the reason we chose Best Buy.

Best service ever and I would not buy high end electronics without insurance and protection,these guys take care of business the right way.Thanks for taking such good care of me.

I always get this service on tv. I call and they are always very helpful with settings on the tv and figuring out what is wrong and fix the problem.

When I broke my tablet from a drop geek squad replace it and the second one accidental drop was happy to replace it, but if you get a 1 TB device it takes time to come in

For the peace of mind on my budget TV, well worth the pruchase. I havent had to use it yet, but its like car insurance, if you dont have it and need then you will definitely regret it.

I hate to say it but you need to protect your electronics purchases nowadays. This has come in handy for me on several occasions.

I chose to purchase 2 years of Geek Squad Protection for my tv just in case anything were to happen. I don't expect it to, but it's good to know that Best Buy is going to do everything possible to fix it if it comes to that.

I always buy the five year warranty plan it is the best thing I’ve ever done when I purchase any items at Best Buy’s and will continue buying a five year warranty with my future Purchases!

bought 65" insignia 4k tv in july - hdmi ports (all 3) failed in mid november - purchased 4 year geek squad svc contract - contacted geek squad service - 4 separate chat sessions, and 1 telephone call later, they have yet to have the repair person come to my home to put a new motherboard in my tv - it is not even scheduled!! on the telephone call this morning, their rep said they did not even have a repair person in this area (syracuse, ny), to service tv's. they took my money for the contract but can't even provide the service!! buyers beware of this tactic - service is not part of their dna!!!

The tv that this protection came along is still going strong so never had to use this. However, I guess it's worth five stars for taking away any need to worry about the tv not working.

Absolutely worth thw money. It covered the tv and replaced it. They were great to deal with.

They were very helpful. Figured out the problem quickly and returned for a new tv.

Always purchase the 5 year support for company related items and only had to use it once but it experience was great and would recommend.

I have a Geek squad warranty on my computer and they have saved my day a few times already. Got an extended 5 year warranty today for my new 55 inch Samsung 4K TV so no worries for a while. I like that they would fix it at home due to the size!

Norman was my geek squad tech. He was super helpful. Couldn't ask for a better experience

They are the best when needed for service or over the phone.

Everything was great. I have had my Washer and Dryer for over a year now and I Love it no issues at all. Note I did wait a year to review this.

Best 5 year investment I've made! Placing a 5 year Geek Squad warranty on your purchases is the only way to go!

I got this protection plan for my OLED TV and it seems like it is a good protection plan from the terms & conditions and reviews.