Customer Ratings & Reviews

I bought the 5 year warranty and well worth it. My tv started acting up the last year of the warranty and I called best buy and they quickly brought me a brand new tv.

I am always a little skeptical of these warranties, but it certainly paid off for me. Highly recommend

Great price and it’s great insurance. I’ve used Geek squad and they’re great.

I hope this comes in handy if my tv is damaged within the next 2 years

Great service. Answered all my questions. Had no trouble fixing my issues very quickly.

Geek squad has so far been able to answer all my questions for my products

Great experience with this service Best Buy is great.

I bought the Geek Squad Warranty for my Insignia Roku TV and I am glad I made that purchase! My TV had a bad speaker, so I returned it to the Best Buy store and got an exchange with no problem. :)

Amazing quality! Screen is paper thin, which is scary, so you have to be extra careful when you move it.

Geek squad got me covered on any possible thing that could go wrong, nothing went wrong, but I’m covered

120 bucks for a 5 year warranty is a good investment. If they cannot fix the TV, after sending someone to your house to fix it, they will replace it at no cost. If it lasts longer than 5 years, then that's kudos to a quality TV. Well worth it.

Geek Squad has always been Best Buy's bread and butter. Even if they did not help me set up my TV or desktop computer I know they are always a phone call away.

It’s good to know that your products will always be protected by top notch professionals.

The Geek Squad installed my TV in a very professional manner. I didn’t have any help in the family capable of lifting the TV or setting up the wall mount.

Purchased Geek Squad protection for my new tv. The peace of mind was worth it to me. But honestly hope I never need to use it because using it means I had a problem

After purchasing warrenty i was informed on what was covered and offered help at any time

Tv has been great but knowing I have a warranty in case it has problems is great to know. I have never had a problem with their warranty

I am extremely disappointed with the handling of my recent return attempt under the Best Buy Protection Plan. Despite the product being defective and covered by my plan, the store’s general manager refused to process the return, claiming he did not observe the issue I described. I also explained that I could not leave the monitor at the store since I needed a replacement immediately to complete my work, yet I was offered no professional support or resolution. It is troubling how easily these protection plans are sold, yet when customers attempt to use them, the process feels dismissive and unnecessarily difficult. This experience leaves me questioning the value of the program and the commitment to customer care.

The TV mounting service was atrocious and delivery was abysmal. As long as geeksquad commits to their warranty service if I ever need them in 5 years, I might recommend this service.

Replaced my tv with a text picture to the geek squad service and told me to pick out a new tv equal to my broken one and they delivered the new one and took the broken one.