Customer Ratings & Reviews

they will come out and help you with your devices and friendly

VERY HAPPY THAT I PURCHASED THIS PROTECTION. PIECE OF MIND.

Have several other but haven't had to use them. From all my dealings with Best Buy I'm sure I will be satisfied.

Love knowing that the geek squad is on standby. Great products and haven't had to call but love the added insurance.

Didnt have anyone set up product for us. but bought the protection incase for the future.

I am glad to know that I have a two year protection on the Samsung TV.

Between last week and this week, I have been on hold for somewhere between 5-6 hours trying to get answers on my tv that has been broken since August. I called in the initial repair order on 8/13 and after having to call several times to either Geek Squad or the third party service provider that they gave my repair to, I found out the parts were on back order until 8/31 and they were shipping directly to me. Keep in mind that they ordered parts without ever coming to see my television (it’s 55’ Vizio SmartCast). The third party service provider is horrible at communication. I received an email from Geek Squad notifying me of my appointment scheduled for 9/11. I still hadn’t received the parts by 9/10 so I called to verify the appointment. After being on hold for 45 minutes each time, after calling back several times because I just couldn’t understand why I was on hold for so long, I was finally told that the policy is that if my tv isn’t fixed in 30 days, they would exchange for a new one. The parts were scheduled to arrive on 9/15. I was told that I needed to call back on 9/13 to file the claim since that was the 30 day mark. When I had called on 9/13, the Special Forces employee that I spoke to said he had filed the claim and I would hear from someone in 5-7 days. Then, magically, the parts arrived on 9/13, a SUNDAY! I called back today and after waiting 2 hours for someone to answer the phone, I was told that the parts arrived in 30 days so they would not exchange the tv. This doesn’t make sense to me since the policy is that if it is not FIXED in 30 days, it would be replaced. Now they are back tracking and saying since the parts arrived, they would repair, not replace. The protection plan is a joke.

agent quality of service worth every penny saved ne thousands of dollars

The warranty is the best thing you can get. It gives you a peace of mind.

Definitely something you want to get just in case somethibg bad happens

Love the coverage never a problem all get this with everything

Great service just didnt use it too much myself. Peace of mind was nice.

This 3yr protection sets me at ease 8n protection on my computer systems

I got this for my new tv. Lightning hit my house and my tv stop working. Call best buy and they fix it.

I buy these plans hoping I'll never need them but its nice to have some peace of mind if something were to happen.

Great coverage for your electrical needs. You never know when something goes faulty no matter how great the product is.

5 year geek squad insurance its amazing and highly recommended

Super quick taking the necessary Covid-19 precautions. Friendly and knowledgeable.

They are always helpful, so easy to use. Just go to the store

How is buy the protection plan for my merchandise if anything ever happens to it there quick to handle whatever problem