Customer Ratings & Reviews

the agent Stephen that helped me with my tv issues was very thurough and knowledgeable with all the questions that i had when diagnosing my tv issues.

I cant say enough good things about the GEEK squad!!! You answer ALL questions! Fix all issues!! The protection plan is the best thing I have done!!!

Haven't used it but if I do at least I know I have coverage

Cheap price for peace of mind. 200.00 or 2000.00 i'd always protect my purchase. Your only brokenhearted when it breaks and you wish you had of.

They are always available to help and support. I am very satisfied

Warranty to give me a piece of mind excellent customer service in past so there was no hesitation.

This is the first time use of Geek squad for a defective TV. Absolutely awesome warranty support. Calling customer service was easy, was connected to a live person not a computer within a matter of minutes. An appointment was set up and a Geek squad member came down within a week to adjust the issue. Within 48 hours of issue in the system, my issue was resolved immediately. He wasn't fortunate that my TV was not repaired, but with a 5-year extended warranty, I was able to get a gift card as an exchange for my broken TV, and again ordered a brand new TV online and delivered to my house within week.

Great warranty! I know if i have a problem, I'm covered.

My computer was not working well and they worked on it to get it running efficiently.

I WAS ABLE TO GET MY PRODUCTS IN A TIMELY MAnnER I had a few issues with the removing and adding od the data from one item to another but the Geek service online was helpful.

Our faithful tv screen went out and did not come back on. I chatted and called the protection plan and since the item was not able to be repaired it was refunded. The service is worth it completely!

Definitely recommend getting this for large purchases. I've never needed to use it. But it definitely is a peace of mind. I know people that have used it. I have a family member that Is a best buy manager and they fully recommend it as it does pay for itself most tye time

Sharp and have a good grip. Looks great on counter top.

Dreaming on my next new product from Best Buy! Please make it possible for me.

I highly recommend Geek Squad protection with a major purchase. I feel much more comfortable knowing I’m protected and have Geek Squad to help if I need them.

In my personal opinion a Geek Squad protection plan is a no-brainer for most of Best Buy's products. I especially get them when I buy a TV, they've saved me more than one time when a TV is just stopped working. To pay the reasonable price for a 5-year plan, to me is a no brainer. I personally don't recommend the 2-year or 3-year plans for TVs, most TVs don't last longer than that (planned obsolescence). A Geek Squad protection plan is more suitable for a television let's say over $400 or $500. You can't replace a TV for the small price they want for the protection plan. So even if you don't use it, because your TV outlasted the 5 year protection plan. Just know that you happen to get a TV that outlasted it's useful time (planned obsolescence). I've had many flat panel TVs in the past 15 years and most of them did not last more than 5 years. Over those 15 years The Geek Squad has either repaired or replaced my TVs with virtually no hassles. In my opinion A Geek Squad protection plan is a must.

Haven’t needed to use the warranty but glad I have it just in case

I love the extra feeling of protection with the geek squad plan. I don’t like that. You really don’t get a replacement TV, only your money back basically if you have a problem with the TV and it was an open box.

I am so amazingly grateful that I got the Best Buy protection Service plan cuz after 4 years and 8 months my LG CX TV started showing pixaware and I figured that I would have to replace it. And I forgot that I had the Best Buy protection plan. So I called Best Buy and they said no problem we shall replace it! I was in shock and also extremely grateful for that! Thank you Best Buy.

They do keep trying and trying and trying and trying, even if they never get it right so the guarantee is good if they had staff that knew how to do the work