Customer Ratings & Reviews

Geek Squad service for my HDTV has been excellent in the past has a 70 Inch that went bad and could not be repaired cause the part was not available, So had to get another 70 inch Replacement from Bestbuy and it went well plus the extended warranty was great help.

Great TV at a great price. Picture excellent and sound quality good. Easy to setup. Took out the 5 year maintenance agreement which I have had on previous TVs from Best Buy and it has worked great replacing TV if unable to fix. Well worth the money.

I do this every time I buy a tv, well worth it. My old tv was around 10 years old and I bought a warranty on that one too

I got the 5-Year Standard Geek Squad Protection because the protection that comes with being a member doesn't cover parts and it's an expensive top-of-the-line TV. I've purchased this before with my older TV and needed to be fixed before the 5 years were up. They sent someone to make sure it was broken, and within an hour, got a credit for a new TV. Best deal ever if you're buying an expensive TV. Futureproof!

Enrolling in the 5‑Year Standard Geek Squad Protection was one of the best decisions I’ve made for my electronics. It offers comprehensive coverage against accidental damage, power surges, and mechanical failures—giving me complete peace of mind. When I had an issue, the support team was responsive and helpful, and the repair process was fast and smooth. The extended coverage duration feels well worth the investment, especially for high-ticket devices like TVs and laptops. Zero deductibles, easy claims, and expert repairs make this protection plan a standout value. Highly recommend for anyone looking to safeguard their tech long‑term.

I have received top-quality service from the Geek Squad for my two computers this past year. The Geeks are competent, readily available, and very patient and kind! They work with all ages and levels of competence. I am 91 years old, and my Best Buy Premium Yearly Membership (approx. $179.99) is one of the best investments I made!

I was able to purchase my protection the very next day. I don’t know why I didn’t buy it at the same time. However, finding out I could buy it the next day really made me happy so in case you forget, you’re not it’s not too late. It was super easy. They even did it over the phone. Spoke to a human being process was very easy.

The TV isn't bad at all. I've had it since 2018. The only issue is the top of the TV is now separating at the top seam. Not sure why though but it's outside of my 5 year warranty.

This air conditioner is wonderful. Quiet and freeze the room wonderfully

Great and easy to use for my 5 yr old and 13 year old

Investing in the 5-Year Standard Geek Squad Protection plan was one of the best decisions I made when purchasing my electronics. This comprehensive protection plan provides peace of mind like no other, offering coverage for a wide range of issues that could arise over the years. What sets Geek Squad Protection apart is its unparalleled customer service. From the moment I signed up, I felt like I had a team of experts ready to assist me whenever I needed help. Whether it's troubleshooting technical issues, scheduling repairs, or even providing advice on optimizing my devices, the Geek Squad team has always been friendly, knowledgeable, and efficient. The coverage itself is extensive and flexible, catering to a variety of needs and budgets. Not only does it protect against manufacturer defects and malfunctions, but it also covers accidental damage from drops, spills, and other mishaps. Plus, with the option for in-home service, I never have to worry about transporting my devices to a repair center. One aspect I truly appreciate about Geek Squad Protection is its transparency and reliability. There are no hidden fees or surprise charges, and claims are handled swiftly and fairly. Whether I need a simple repair or a full replacement, Geek Squad has consistently delivered on their promise to keep my electronics running smoothly. Overall, I can't recommend the 5-Year Standard Geek Squad Protection plan enough. It's a worthwhile investment that provides invaluable protection and support for your valuable electronics. With Geek Squad by your side, you can rest assured that your devices are in good hands for years to come.

I personally have not used the protection but what I do know is that they fix it there I love that because I know I can get it within a week instead of waiting for a new tv like other retailers have and there is no hassle

If you buy an electronic item over $500, always buy this protection plan. I purchased it with a TV and unfortunately had to use it but it works perfectly. This is a must. Think of it this way, If you buy a tv that is over $1000 are you okay with buying a new one if you do not have the protection plan?

Fortunately, I haven't had to use the Geek Squad very often over the past 20 years. My purchases have been cameras, lenses & gear, appliances and other electronics (phones, TV's, stereo, computers, etc.) But, when needed I have found them (GS) to be prompt, understanding, accommodating & helpful. I prefer having these services local & convenient. I have used B & H, Amazon, etc. but it always involves shipping and no person-to-person contact.

Normally have had Samsungs for picture quality, or Vizio for long-life and durability but both no longer offered as much "bang for the buck" as this TCL QLED Fire TV did. I was a little concerned the low price would mean compromise, but it didn't. The picture quality is exceptional. (As great as other high-priced TVs? No. But noticeable difference? No.) I enjoy pleasant visuals for all types of viewing and viewing conditions. It has more ports/useful ports than the competitors. (And this model still has the FireTV OS which is what I wanted for my home network.) And the other nice thing is that I did NOT NEED to purchase a sound bar. I'll admit, my living room is not spacious. If it was, I would consider adding a nice sound system. But the Dolby ATMOS audio is more than sufficient for movies, music, and everyday viewing. I've had the TV for 2 months and am so glad I stepped out of my comfort zone to try a TCL.

I recently purchased a 2-year Geek Squad service plan for my TV, and it has been one of the best decisions I've made. The level of service and peace of mind that comes with this plan is truly unparalleled.From the moment I signed up, the Geek Squad team has been incredibly responsive and professional. They made setting up my new TV a breeze, handling everything from the installation to ensuring all my settings were optimized for the best viewing experience. They even took the time to walk me through all the features, so I knew exactly how to get the most out of my TV.What really sets this service apart is the ongoing support. Anytime I've had a question or needed assistance, Geek Squad has been just a phone call away, and they always provide fast, friendly, and knowledgeable help. Knowing that I have two years of this top-notch service gives me complete confidence that my TV is protected and that I'll have support whenever I need it.Whether it's a minor issue or a more significant concern, I can trust Geek Squad to handle it efficiently and effectively. The service is absolutely worth the investment, and I would highly recommend it to anyone looking for worry-free protection for their electronics. This service plan is an absolute must-have, especially for a high-value item like a TV. Five stars all the way!

I hope we won’t need this but I’ve had this level before with excellent success. Great working with them

The technicians were very professional from the get-go. They understood that they couldn’t park in the street because double parking they would’ve got a ticket so they were humble enough to go and park in the back alley which wound up being better. They were very courteous they picked up after themselves. They kept the chitchat to very minimal amongst themselves. They explained everything thoroughly and how the television worked and what to expect.

This protection is always there for me and has never let me down even though I've only needed once I buy it with everything I buy over $100.00. Im nervous and want the protection. They always give replacement if something fails. Thank you so much, Erin.

Was offered to me while I was in the check out line in person as manager of store went above and beyond that day to help me with a gift for my grandson