Customer Ratings & Reviews

I bought the 5 year protection plan for my 2018 OLED TV purchase. That TV ended up with failures covered by the Geek Squad protection, and so Geek Squad replaced my TV with a latest model year version. I had paid the early adopter tax for the 2018 TV, and the protection of Geek Squad helped by basically getting me a new TV with next to no hassle on my end, and the value of the protection meant getting another 5 year protection for this new TV. Hopefully no issues with it, but if something does happen with the TV I'm satisfied that I'll be covered if something does happen. They came and installed it quickly and set it up for me. They also took great care to mind the space, so there was no issue with having them in the house. Not sure when I'd make such a purchase, if/when I ever buy large stuff that has a reasonable chance of failure, I'm getting Geek Squad protection again.

Hopefully I never have to use the warranty but at least I have peace of mind for 5 years!

They are amazing .. they are the reason I buy my items from here .. it’s convenient and quick

Definitely worth it for the five years that I purchased it for just in case something does go wrong

Its been a while since I used geek squad, but then again when I needed them THEY WERE THERE and did a great job. Great service, nice people and quick. Couldn't ask for more!

extremely helpful and informative, helped me with my cracked phone screen the same day!

An excellent television. Easy set up, beautiful picture at an very good price. Could not be happier with our purchase!

You guys should use this service on every big purchase . It is reliable and easy to use.

THE AGENTS IS VERY FAST AND RESPONSIBLE. I RECOMMENDED GEEK SQUAD

The salesman was very helpful. I needed one with a certain size legs to fit on my buffet. He was very patient

A 5 year protection for the nowadays crappy quality is a wise decision in my opinion

My TV stop working and my protection plan was honored. It was a smooth process. I was very happy with the ending result.

The agents set up my tv and soundbar. They put in it's proper place and made sure it was working.

Hope to never have to use it. Definitely gives a sense of security if anything happens to the tv.

Purchased to replace my 65" thay died. Loved it so much that i purchased a second!!! Football looks great!!!

its worth to get a protection plan to have piece of mind

I'mI know that it's not a top tier television, but the picture is outstanding. am azed by the picture quality.

Great warranty! You cant go wrong with geek squad.

Good price for the time and coverage. Peace of mind for a small amount. Best Buy has the best coverage!

the agent took charge of my case and said confidently this is what we need to do that will be best for me. I loved that, I didn't have to think or debate . it was very much appreciated