Customer Ratings & Reviews

Help my grandma set up her TV over the phone in under 5 min. when she could barely turn the last one on.

Worth the price! Would recommend to family and friends

Value , quality essay to use the life time is the best

Geek squad is amazing and Best Buy has treated me so well through the whole buying process. Even having to return a couple defective TVs. I wouldn't hesitate to buy this because of the white glove service. Even with other options like SquareTrade available.

I feel much better knowing my purchase is protected.

Excellent quality picture. Perfect sound. Highly recommend this tv.

Peace of mind in case something goes south with my new Samsung TV

This is definitely a fantastic product. I bought it for my mom as a Christmas present and she absolutely loves it. She watches our favorite shows and movies on it and it’s great to have a bunch of family to enjoy it also.

I haven’t needed to use the Geek Squad service yet, but it’s great knowing I have the warranty if something goes wrong. It gives me peace of mind, and the setup process for coverage was easy and clear.

They helped me with my laptop. They knew what the issue was and explained to me how to troubleshoot problems.

I love the peace of mind that this gives me, I have two kids under the age of three and I know far too well that accidents can cause some damage, but this offers me peace of mind!

I love this protection, the squad is very knowledgeable, professional, respectful, helpful, and courteous.

5 Year Great Price, you always feel that you have no worries for five years.

They are always there available, helpful and informative on issues that arise. I am lucky that I haven't had to use them too often but they are good at what they do.

I would recommend a Geek squad protection plan for most any product that cannot be easily replaced for over $150 dollars, be it electronics or appliance's. Best Buy's protection plan in my opinion has been one of the best around. We have had several products that have failed and Best Buy, as long as it was covered, has stuck to their promise, if they could fix it, they did. if not, they either replaced it with a brand new product or they gave us the money back for the product and allowed us to purchase a brand new product because they no longer carried that product. It was really a no hassle thing and I could not be happier to recommend it anyone. I am sure there are some stipulations that we have not ran into, but we have had no problems at all in the 5 products we have had issues with in the 12 years or more we have purchased Best Buy protection plans.

I got this plan and I have yet to use it and hopefully I don't need to since I bought a expensive tv but I know that if I do need it I wouldn't have to sweat with a replacement.

We chose the previous TV carefully for the desired features and were sad when a storm resulted in the TV not turning on. As the TCL warranty did not cover the weather-related symptoms, I turned to the Geek Squad for help. We had purchased the Geek Squad coverage with the TV and I’m so thankful we did!!! They diagnosed that not only the power supply was damaged, but the main board was non-functional. As parts were not available, they replaced the TV. I quickly purchased the Geek Squad coverage for the replacement TV, as well, for an extremely reasonable price. One Squad member came to our home to diagnose, and another delivered the new TV. We are so pleased!!!

Geek squad never disappoints. They are able to fix jut about anything.

I live near the Best Buy in Aventura area. Note: for the most part I do all of my electronics purchase from the aventura store. I happened to be near the Best Buy in Hialeah so we stopped by and purchase a Sony tv from them Along with a extended warranty one year to the date it broke, I then call the geeks They came out six or seven times they were unavailable to fix the problem. So the geek called the aventura store since it’s only a few minutes away to see if they would help on the exchange and aventura Best Buy declined to do anything about this issue. Then they called the Hialeah store and spoke to the manager Hector and he accept to take the tv back with no Additional charge to me. All of this has taken 5 months to be resolved, I believe that I purchase the tv at Best Buy and the Best Buy at aventura Should have looked at it more clearly. Best Buy in Aventura lost a customer and Best Buy in Hialeah has gain one&

Great TV. Purchased 2 year Protection Plan. Lightning strike damaged TV 2 months before expiration of Protection Plan. TV will be replaced under the Plan. GREAT DEAL!