Customer Ratings & Reviews

Ordered protection after my purchase. The customer service representative was great. Got the plan set up and paid for without going back to the store.

I always buy this protection and I swear it never fails me. if I need any assistance or need my device replaced for any reason geek squad is always there for me. I like how Best Buy gives you the option to buy the protection at a discounted price yea its ONLY for that particular device but its so worth it! if you don't purchase the geek squad protection with any purchase (that's eligible) from Best Buy then your going to be coming out of pocket for repairs and possibly a new item and it will end up being a pretty penny!

I was happy to purchase it because it came in handy when my TV started turning off by itself it was replaced seamlessly and the person at The geek squad was the next exceptional at his customer serviceability even though the manager of the store was rude to me

Didn’t used yet but never have any problems with this protection

Always there when I need them. They saved my life repairing my laptop!

Hope I do not need to use this. But bought an open box TV and this gives me peace of mind.

the geek squad plan has always been a reliable investment when my tech goes down

I enjoyed my 2years warranty and enjoyed be a membership

I buy Geek squad coverage with everything I buy from Bestbuy that costs more than two hundred bucks! I've actually only had to use the geek squad service once, but it paid for itself that one time for every time I've bought it! A laptop I bought my wife for school died during finals for her master's program and they ended up giving me a new laptop and they were able to backup all of her files and they were very fast with everything, so long story short; if you buy a major appliance or expensive piece of electronics from Bestbuy spend the extra money for the Geek squad service!

I always get the warranty package!!! Highly recommend! I had my previous TV from Best Buy and it went out after only 18 months. Best Buy replaced it and reinstalled the new one at NO Charge!

Great TV for an affordable price :) Has a clear image and sound and was very easy to set up.

I had an issue with a defective product and after a lengthy discussion with customer support to prove that is was a product defect and nothing I did, my new product was delivered and installed 2 days later with the defective one hauled away. Had the customer service end of things been smoother, my rating would be higher, but overall i was glad I bought the protection and was very happy with how everything was handled once my claim was approved.

I’ve had extremely good luck with extended warranties. I’ve gotten a replacement for every item I purchased the plan for! The one TV I didn’t get one for, just burned me! It was a top of the line Sony and the repair estimate was $10,000.00!!! Buy the warranty. It’s worth every penny.

The service and support is excellent and Work They are very compliant and perform their work very well

Excellent coverage, you never know what could go wrong, No need to hassle going to the manufacturer, protect yourself It's an excellent price and product!

This TV was exactly what I was looking for and for an amazing price. The picture and sound quality are both amazing and I am a fan of the Home Screen interface. The Samsung channels built in are great it seems they combine the channels from various free streaming TV platforms. This was a great buy and highly recommend.

My computer got hacked I took to the geek squad they solve the problem now I have a peace of mind knowing they have my back

The staff was great in helping me purchase this. I have not used it yet and hope I don't have to

Thankfully I have not had to use the warranty but having it is definitely a peace of mind. Great price for it as well! It covers everything I would need it to!

Great product! I have a peace of mind knowing that Geek Squad is there to assist me with the product that I bought!