Customer Ratings & Reviews

Great service helped wirh my return and loaded my tv in my car

I love feeling protected with any accidents for all my electronics, specially from best buy

The geek squad technicians that came to my home to service my tv were very good. However, the customer service on the phone, scheduling (a 12 HOUR WINDOW) and the lack of follow through (being told someone will call me back or email me) from the escalation team and never hearing from anyone. And being told that there must be 3 SERVICE CALLS (not including diagnostic ones) in order for them to replace the broken tv) made this a very bad customer service experience.

I got it for a 5 year extended warranty, I feel more protected

I bought 2 years of Geek Squad Protection for a Hisense TV. The tv had a manufacture warranty for 2 years. I started having issues with the TV as soon as it got outside of the warranty. Hisense said they couldn’t help so I called Best Buy to see about my Geek Squad Protection, the rep told me it ran concurrently with my manufacturer warranty from Hisense. So I’m not only out the money for a defective TV, I’m out $120 for GSP that didn’t start after my manufacturer’s warranty ended.

Good option if you need to use the service to service electronics

Worth every penny to protect your purchase when getting a new OLED TV.

I loved it, it’s one of the best stores I have had smooth purchases

I add the GSP or GSPR plans to just about every item I buy that offers them. At worst it is like a cheap insurance plan for my new item that I don't wind up using because the item held up great. At best they are there should something go wrong and I don't have to pay the full cost of a repair or replacement out of pocket.

The best GEEK SCUAD service I ever get in my life.

Excellent service and peace of mind. I recommend people buying TVs or laptops to add this protection on. I always get better service out of here than the manufacturer

It's always a good idea to have your electronics insured

Always a needed purchase. Just in case. I love the Geek Squad!

Love that this came with my purchase! Makes me feel secure with the product

Best warranty for electronics! Feel much safer with the Geeksquad.

very helpful overall. they knew there business and explained to me what i needed.

I really like my TV it looks very nice it meets all my expectations it is just excellent

Definitely worth investing in. I had an issue with a previous model of my Oled and I was able to exchange and grab a larger screen for a very low cost!

Weird thing to ask for a review on, but okay. We basically got this as insurance because we were getting a tv delivered and the contactless delivery nulls the usual delivery-related insurance. So covid19 safety won out and we got this to be safe. Didn't need it for the delivery (that went well), and I suppose we have it in case we need it going forward. Hopefully we don't. You know how it goes.

Having the geek squad one click or call away is very reassuring!