Customer Ratings & Reviews

They have their own technicians, and parts are far more expensive than the cost of a plan if you need a repair

Investing in the 5-Year Standard Geek Squad Protection plan was one of the best decisions I made when purchasing my electronics. This comprehensive protection plan provides peace of mind like no other, offering coverage for a wide range of issues that could arise over the years. What sets Geek Squad Protection apart is its unparalleled customer service. From the moment I signed up, I felt like I had a team of experts ready to assist me whenever I needed help. Whether it's troubleshooting technical issues, scheduling repairs, or even providing advice on optimizing my devices, the Geek Squad team has always been friendly, knowledgeable, and efficient. The coverage itself is extensive and flexible, catering to a variety of needs and budgets. Not only does it protect against manufacturer defects and malfunctions, but it also covers accidental damage from drops, spills, and other mishaps. Plus, with the option for in-home service, I never have to worry about transporting my devices to a repair center. One aspect I truly appreciate about Geek Squad Protection is its transparency and reliability. There are no hidden fees or surprise charges, and claims are handled swiftly and fairly. Whether I need a simple repair or a full replacement, Geek Squad has consistently delivered on their promise to keep my electronics running smoothly. Overall, I can't recommend the 5-Year Standard Geek Squad Protection plan enough. It's a worthwhile investment that provides invaluable protection and support for your valuable electronics. With Geek Squad by your side, you can rest assured that your devices are in good hands for years to come.

The 2 year protection really saved me when our tv screen accidentally got shattered in a spot from a glass bottle. They replaced my tv no problem and even helped me load it into my vehicle

The TV isn't bad at all. I've had it since 2018. The only issue is the top of the TV is now separating at the top seam. Not sure why though but it's outside of my 5 year warranty.

Hisense 65QD7N is a very nice tv with bright colors. I liked the fact that it had 4 hdmi connections with speeds up to 2.1. It is not too heavy so it is easy to mount it on the wall by yourself. I also bought Geek Squad protection plan to have peace of mind for 5 years. Unfortunatelly the one corner of the tv had a white cloud, which was very disturbing while watching dark scenes, so I contacted Hisense customer service and they decided after sending the repair technician that my TV is a lemon, so they sent me a check for full refund. I did not have to use Geek Squad plan as My tv was still on manufactures warranty period. Bestbuy returned the money for unused protection plan. Great service from Hisense and Bestbuy. Overall good experience as ended up with buying Samsung S90d Oled which is perfect.

I bought this TV to replace an older one that was on the fritz. I love how light this TV is and how it looks in my living room. The sounds is amazing and it works at my lower volumes than my old TV. I wanted a non-smart TV since I already have any Apple TV and this worked perfectly.

Enrolling in the 5‑Year Standard Geek Squad Protection was one of the best decisions I’ve made for my electronics. It offers comprehensive coverage against accidental damage, power surges, and mechanical failures—giving me complete peace of mind. When I had an issue, the support team was responsive and helpful, and the repair process was fast and smooth. The extended coverage duration feels well worth the investment, especially for high-ticket devices like TVs and laptops. Zero deductibles, easy claims, and expert repairs make this protection plan a standout value. Highly recommend for anyone looking to safeguard their tech long‑term.

The 2-Year Standard Geek Squad Protection offers solid peace of mind for electronics purchases, covering unexpected failures beyond the manufacturer warranty. Service is easy to access through Best Buy, with in-store support and straightforward claims. It’s not cheap and won’t cover accidental damage, but for higher-value devices, it’s a reasonable add-on to reduce repair risk.

If you buy any electronics (tv’s, consoles, etc.) always get the GSP! I’ve had to replace several TVs and it’s easy to work with them when they went bad. If you get an Insignia tv, get the 2 year plan, because they’ll go bad before the name brands. Get the 5 yr for LG, Sony, Samsung, etc. because their made better and should make it past the 2 year mark.

I recently purchased a 2-year Geek Squad service plan for my TV, and it has been one of the best decisions I've made. The level of service and peace of mind that comes with this plan is truly unparalleled.From the moment I signed up, the Geek Squad team has been incredibly responsive and professional. They made setting up my new TV a breeze, handling everything from the installation to ensuring all my settings were optimized for the best viewing experience. They even took the time to walk me through all the features, so I knew exactly how to get the most out of my TV.What really sets this service apart is the ongoing support. Anytime I've had a question or needed assistance, Geek Squad has been just a phone call away, and they always provide fast, friendly, and knowledgeable help. Knowing that I have two years of this top-notch service gives me complete confidence that my TV is protected and that I'll have support whenever I need it.Whether it's a minor issue or a more significant concern, I can trust Geek Squad to handle it efficiently and effectively. The service is absolutely worth the investment, and I would highly recommend it to anyone looking for worry-free protection for their electronics. This service plan is an absolute must-have, especially for a high-value item like a TV. Five stars all the way!

Great service and value. Easy to set up and use. Love it

Replaced my 11 " Appel Ipad with 13" Apple Ipad that I've been wanting for quite awhile. Just bought yesterday, havent set it up yet but know l will be very satisfied

Definitely worth the investment must have great value Will purchase again definitely recommend in worth the investment. Great value

don't know if it works hope to never use it if I do I guess I'll let ya know

Volunteer warranty with Geek Squad haven't used it yet but so far it's pretty good

prior geek squad protection very helpful, always there even though it is usually a wait for help , it is usually worth it

Great services .....

BUY THIS, if you live in PR buy this so it protects you from any outages!!!

Great coverage for a great price. Very knowledgeable squad

Normally have had Samsungs for picture quality, or Vizio for long-life and durability but both no longer offered as much "bang for the buck" as this TCL QLED Fire TV did. I was a little concerned the low price would mean compromise, but it didn't. The picture quality is exceptional. (As great as other high-priced TVs? No. But noticeable difference? No.) I enjoy pleasant visuals for all types of viewing and viewing conditions. It has more ports/useful ports than the competitors. (And this model still has the FireTV OS which is what I wanted for my home network.) And the other nice thing is that I did NOT NEED to purchase a sound bar. I'll admit, my living room is not spacious. If it was, I would consider adding a nice sound system. But the Dolby ATMOS audio is more than sufficient for movies, music, and everyday viewing. I've had the TV for 2 months and am so glad I stepped out of my comfort zone to try a TCL.