Customer Ratings & Reviews

Bought a Hisense 50 inch tv in 2017 and it had a problem with a line in the picture. Geek Squad came out and stood behind the TV and gave me a full refund to buy a new TV. Very happy with the outcome.

Not sure what to say about protecting except I am happy best buy offers it

Great peace of mind that I hope goes unused. If something does go wrong, I'll have some recourse.

Worth the money if you spend more than $600 on a TV. Also 55" TV or larger they come to you to fix it.

reasonably priced smart TV for a kids playroom, this one does the job. Looking at the side, the top of the tv is pretty slim, just wished the bottom was as thin, since its visible in this particular room. Also no RCA inputs for a gaming unit, had to use the component input so that used up that input.

Fortunately did not have to use. Purchased the protection as insurance after my Son had an issue with his older big screen, they could not get the part and they gave him a full reimbursement towards a new one.

If this service is offered for a purchase you're making, please consider taking advantage of it. Honestly, it makes things easier if something happens to your product. Worth the few bucks to avoid the hassle or cost of replacement.

Worth the money most of the time. I have used my policies 4 different times and only one time it didn't cover the repair. I would recommend the protection on most expensive items.

Definitely worth the extra cost for peace of mind. Our other TV died a month after the warranty expired and we didn't get an extended warranty on it, so we learned our lesson.

Excellent choice. Good value, quality , performance. Good advise from sales representative

I've had several scenarios where an item I bought conked out a year and a half after purchase. They were able to just go ahead and swap it out and or give me store credit for what I paid, if they didn't have it in stock.

Great service I should have got this before my first tv suddenly stopped working repairing was more money so I decided to buy new with geek squad now I am much satisfied geek squad have my back if any issue comes with tv

This plan was actually well-priced as compared to a SquareTrade plan online with a discount code, so I went with it for the piece of mind. I am happy I went with that decision. I recommend comparing yourself on a case-to-case basis.

If it is broken then they can do their best to fix it. They are super knowledgeable and easy to talk to and easy to understand.

Only purchase just in case something happens but never have needed it luckily

I had a warranty with them on my old tv and when it suddenly stopped working they replaced it with a more expensive better tv

Great response time and support, a no brainer for any tech purchases

I purchased for a minimal fee a warranty on the TV. I feel confident that Best Buy will stand behind their warranty.

Geek squad service is a must have for me. They are top notch and are very professional. A must have service for me.

Purchased the new LG oled 65 inch tv. Because there is a possibility of burn in on oleds, and LG does not cover that in their warranty. I purchased the 5 year Geek Squad warranty that does cover burn in.