Customer Ratings & Reviews

Geek Squad is the best. So helpful transferring old computer data to new and explaining the new Windows system.

Always offers a quick response. Purchased a new TV an elderly family member and I couldn't be there to help. The squad walked her through the issue.

I have used the Geek Squad several times and they have come through for me, so they are nice to have as back-up.

This was a great product for the money.The service was great.

Purchased this just in case I might need it I usually don’t purchase extended warranties

Good purchase and value for a 2yr warrant is good.

I'll be concise and to the point. My Vizio TV started failing just shy of a few weeks before the geek squad protection was going to expire. I filed a claim to make sure it could be repaired before the warranty period was up. Aside of some road-bumps in communication internally (Seriously best buy guys, your left hand should really know what your right hand is doing) they ultimately determined that due to short staffing during the pandemic, service was not available. As such, I was provided a full refund (via best buy in store credit) toward the purchase of a new TV. Let me repeat that: 2 years after I bought it, I was fully refunded because the product failed, and was able to buy a new TV. I will NEVER purchase another electronic here WITHOUT getting this protection.

I like having the insurance protection on my devices to ensure quick, easy repairs or replacement if needed

I love the product, great customer service attendant.

I always buy protection plans from best buy on major items. One of the things that I appreciate is that as a best buy program member, my account is on file, so I never have to keep receipts. And I've found customer service at best buy to always be amazing. In many years shopping here, I've used the protection plan once. Funny thing is that it was on a portable cd player almost 2 decades ago. I had left the player in my car and let the batteries corrode. I didn't even know I had purchased a protection plan. Then 1 day I get an email from best buy letting me know that my protection plan was ending (and I think asking if I wanted to get a new plan). I went to my car, found the cd player and brought it back. They didn't even make those anymore at that time, so I was able to get a stereo instead. Lol. That was so long ago, I'm not sure if they even would do that anymore. But, it made me a loyal customer! And also convinced me to always buy the protection!

Haven't used it yet, but the ease in setting it up into my account was amazing

Great protection love using Greek for all my product

Good to have if ever needed, hoping that I don’t and my product continues past 5 years.

Geek Squad came to my home a did an excellent job. Thanks Geek Squad..!!

This warranty is very helpful and I know Geek Squad will be there when I need them

Definitely worth the money for a five year warranty on the TVs

Awesome protection that was available when I purchased the TV.

Love the warranty due to fast answers and fast response

Always helpful and accessible to help with products.

The geek squad was friendly and patient with my decision.