Customer Ratings & Reviews

Had a large TV that started to fade after 4 years, Geek Squad service replaced it and helped with new install, and guidance and help. Ryan and Dimitri were awesome. great job easy to deal with. Took a week to call, get an appointment to come to the house, assess, replace and correct problem. Really fast turnaround. So glad i got the coverage!

Everyone I spoke to was fantastic very polite very knowledgeable just the whole customer service they work great

I just got a 48" Lg B4 OLED TV. I decided to get the 5 year Geek Squad extended warranty, to just put my mind at ease. I thought that any repairs after the first year might be pretty expensive.

I called about the warranty for the sound on my Vizio 55" tv. After awhile I was finally able to get through to a non-automated server, Erich. He was cordial and helped me find the serial number. I had a little difficulty understanding the numbers sometimes, but hopefully they are ok.

TV got here safe and sound without any breaks in the display.

The performance is outstanding overall. The color rendering is flawless, and the motion interpolation works exceptionally well. I highly recommend this for a living room or bedroom with minimal windows or limited direct sunlight for the best viewing experience.

My LG C1 died on me, it was just 3 years old. For that purchase I thought I didn't need a protection plan. Never again for expensive TVs. I got the plan for my new TV. Better safe than having to buy new TV.

I always worry about my products going bad, thanks to Geek Squad protection plan I don't have to worry about a thing. I can enjoy my television knowing that if anything goes wrong Geek Squad will have my back.

THIS SERVICE ROCKS! So I bought Geek Squad service for an LG tv. After a couple years of use, the LG tv quit working properly. A Geek Squad repairman came out to repair it. They ordered parts and needed to return for a second repair. Nothing was able to fix it, so I was able to return to the store and replace my TV with a newer model. Ended up going back to Samsung TVs as I have never needed to have them go bad on me, but I still renewed my Geek Squad service for 5 years. Its a great piece of mind!

With this worry free warranty, i have peace of mind about my product. If anything goes wrong they will fix it or replace it. And if your tv is larger than a specific size they will come to you.

the security i need at the price i want. i made a good investment purchasing my hisense 75 inch 4k tv / hisense dolby atmos sound combo and this protection plan gives me a solid peace of mind. satisfied customer

I do recommend to getvthis services is the one thing thatvhave save more money for me in past year.

Best Buy offers Geek Squad protection and service agreements on all their TV's, computers, appliances, etc. The service agreement packages are all fairly reasonable, and since most manufacturers only guarantee their products for one year, extending the warranty through Geek Squad is a great value. Over the past ten years, I have purchased multiple TV's and computers through Best Buy. I have also purchased service agreements for all those purchases. On several occasions, my TV or computer has needed a repair at apprx the 5 year mark (from date of purchase). Geek Squad diagnosed the issue and determined that the product needed to be replaced. Since I had an extended warranty, Best Buy delivered a brand new product. No hassels, just good service.

Solid and straight forward warranty. Cant go wrong with coverage

Awesome squad mate for everything to do with fixing

Always easy to exchange broken mouse. .

The protection for my tv was a good choice. So far Haven’t had to use it

I bought the 5-year protection plan for my TV and boy am I glad I did it Best buy's been honorable and keeping the terms and conditions and replace my broken TV I was a hero for my family

Hopefully won't need it but was relatively lower priced than other insurance. Can't take any chances nowadays with tech.

We always purchase a protection plan for high ticket items and this was one of our best decisions! We had purchased a Samsung - 75" Class (74.5" Diag.) - LED - 2160p - Smart - 3D - 4K Ultra HD TV in 2015. This summer (2020) I noticed certain anomalies that I felt should be checked out by the Geek Squad. They came to the house in a timely manner to examine the TV and it was determined that the TV had a problem that could not be fixed due to it's age. The Protection plan generously rebated an extremely fair amount of value back to us that enabled us to upgrade to an OLED. Purchase of the plan was worth every penny we paid at the time!