Customer Ratings & Reviews

Seemed like a good idea to get the extended protection.

Always get the geek squad with my electronics. Its paid for itself time and time again

Short answer....GET IT!!! Long answer...GET IT!!! Had a Fire Cube that failed, got a replacement, and the replacement was the next generation cube as they had changed since our original purchase. Taking a 70" 4K Samsung back this weekend that failed during the protection plan period....will probably get an upgraded unit as this model isn't made any longer. For high end stuff (TVs, Alexia, Google, etc) get the 2 year plan, it is worth the extra $$

Geek squad protection at a price that was reasonable to the price of the item purchased. One of those thing you buy that you hope you never have to use. But there is peace of mind knowing it's there to protect our new TV.

They are the best!!! I would recommend them to anyone

I have not had to use this service yet and hope that I won't need to. Bought it 'just in case'. And because I haven't used Geek Squad (so I can't actually give an accurate star rating) I gave it 4 stars in hopes that if I have to use it, they will measure up to at least a 4, but hopefully will be a 5.

Provides peace of mind for any sorts of incidents! The squad member helping me definitely made it clear what was covered so I could be confident in my coverage.

I use this mostly for online and telephone support. When I do, the agents are always knowledgeable, helpful, friendly and stay with it until the issue is figured out and fixed. Good value. Not cheap. But compared to the cost and hassle of trying to fix stuff yourself and/or take it to someone to fix it and/or hire someone to come in, this is a very good value.

I was able to install the TV and start it up without need of help from the Geek Squad service. However, I thought that having the Geek Squad service available for 5 years was a good idea for a peace of mind, like an insurance policy. Typically Consumer Report Magazine does not recommend this type of coverage as electronic devices are generally very reliable and long lasting. Indeed and interesting, my previous 48" Flat Screen TV failed exactly 5 days after my 5-year Geek Squad service expired. During those 5 years I did not need any service from the Geek Squad. Hope this TV lasts longer then 5 years and 5 days!

Geek Squad is a most have. The peace of mind you get by knowing that for 5 years you have the protection of your investment by a solid group of professionals. I have made some services calls for some of the articles that I have purchased and have had issues and the service that I receive is 5 starts always.

I would never buy a product from Best Buy without their geek squad protection. I had a light blow out on an older tv & they had me with a new tv the same day in store. You can’t beat that kind of customer service.

When I purchased my new Samsung TV, I decided to pay the Geek Squad for delivery and installation. So happy I did. It did not take them much time to get everything up and working. They also reviewed and showed me all the different options that this TV has to offer. I'm not very techy, so it will take a little time to learn how to do everything quickly, but I will get there. Thank you to the (2) gentlemen from the Geek Squad for doing an amazing job and helping to understand all of its options.

It was super easy to sign up for an account before I made my purchase of a brand new tv. Best Buy made that easy for me. A place where I go for all my appliances and electronic needs. They're so friendly and always quick to help. I love my Best Buy

My tv installation was very simple. All that was required was mounting the tv on the wall. I dont have any other devices that needed to be connected to my tv.

We purchase the extended warranty for additional protection for our large TV

Really good service when you need it most. Recommended

Good warranty for the price so I purchased it for our family.

I often skip protection plans. Decided 4 years ago to purchase one for my TV. Repaired once (appeared to be a manufacturer defect) and the instead of repairing the safe defect a 2nd time, gave us the equivalent of a replacement at no cost. You never know with electronics. Geek Squad were easy to schedule and efficient on the repair and quickly enabling the replacement to be processed.

LOVE my new tv. Great price, awesome and easy to use remote. It literally has everything in a smart tv that you would want. I like that even my non-techy grandma is able to easily navigate the tv/apps/and remotes. Also has voice search feature which is very convenient. It was super easy 1 step, push of a button to get my cable tv remote paired with the new tv. I loved that part because usually they have codes you have to fuss with and it takes too long or you don't have the code etc. I definitely recommend this TV!

Always a seamless and reliable experience! It’s nice to have knowledgeable help when things go wrong.