Customer Ratings & Reviews

I'm so glad I purchased the extended warranty when I bought my 55" insignia Fire TV. I had to exchange for another one after a month and then exchange again for an upgraded brand.

I’ve yet to use the service but worth the value! Always get extra protection.

It’s a great protection plan, customer friendly and

Seems to be a great service but forewarning, you must pay separate for each item you want covered.

Especially in the world of electronics, this protection is the best insurance...

The Geek squad service is great. Definitely a must have when purchasing electronics.

It such a peace of mind to have Geek Squad support. I've used them twice and they were a live saver. I use the Miami Beach location and they are very professional - prompt service. VERY Satisfied.

Excellent service and coverage. Always available to facilitate the claims process.

I generally purchase protection plans for large ticket items and for smaller ticket items if the costs of the protection plan does not exceed 15% of the purchase price which is still a bit high. I have had to use the benefits of a protection plan before and for the most part it is worthwhile. Seems that the satisfaction level is largely based on the store's management policies and store reps. In a worst case scenario it's good insurance if you have product failure and or need support service.

I bought a floor model OLED LG 55 inch TV because the price was too good to pass up. I bought this warranty because it was an floor model, I usually don't purchase an extended warranty. Im so glad I did. There was burn in on the wcreen when I got home and the geek squad came over and replaced my screen within a week. Amazing customer service and amazing warranty! Thanks geek squad and Best buy!

This "insurance" plan is a definite must have, especially if you are not especially tech savvy. I have used it numerous times and it provides peace of mind and is reassuring to know that any problem(s) I encounter with tech issues will be handled in an efficient and thorough way.

My picture went out on my TV and the warranty covered a replacement TV. All done the same day. I received a larger television and cash because TV's cost less now.

The agent set up my TV and downloaded all apps for me!

Great tv hidden feajtures that are free, great high resolution and the size is just perfect for a room Would highly advise you to get it

[Employee of bestbuy] Geeksquad gave me the mental comfort that my TV is safe with them for the next 5 years. No worries on my end, and wide support across america! I love it.

My last tv screen went black and I thought I was doomed. Here goes another $1000 on a tv. When it wasn’t even that old! But I have to thank my past self for buying geek squad. They were able to order parts and have them shipped. We were serviced during the pandemic and they took all the precautions! Ultimately my TV wasn’t salvageable so I was given a credit toward my next purchase! High recommend to everyone.

This was a gift to my husband and he loves it so much. There is so many great thing not only for him but me as well

I honestly never needed to use the service, so hats off to best buy for having quality items that outlast their warranty!!

This a great product. I have had it for years now and cannot complain at all. Highly recommended.

It’s a protection plan, I mean what can you really say?