Customer Ratings & Reviews

Great support and great service. Fast installation.

Thanks for standing behind your product best buy have good prices on there products

I really like my sound bar. Great sound quality for a reasonable price. Makes me feel like I'm in a movie theater.

Necessary coverage. Worth purchasing to protect our tvs

I haven't gotten to use the extended warranty...so not sure yet. But... I had a 65" going bad. The manager said they would cover it, but the screen was cracked in a corner. I was ok with the crack, it didn't affect the TV and was there for over a year. The TV started going dark and 'glitching' non stop. I do not believe it was related to the crack at all, but the they would not touch it with any type of damage. So...I really didn't get to see how the warranty works, other than it doesn't cover damage. duh... Apparently there is no damage coverage available on larger TV's at all. Bummer...

You can't go wrong with extra security on your purchase. The life expectancy of my Hisense is low to nothing due to almost daily outages in my area. So a little extra protection plan is a must.

Have not had to use this yet, but from a past experience when I had to, all went well. And, since my TV was unable to be fixed on that occasion, I was able to purchase a new TV with a gift card with the reimbursement for the price of that TV. This gives me peace of mind that if anything happens with this new TV in the future, I’ll be covered.

Got this warranty for my daughters tv after her previous tv went black with no warning and no warranty. Do yourself a favor and get the warranty. It provides peace of mind for the unknown!

not used them yet can't really comment yet if there any good

I am glad I added this to my purchase. It was so helpfull when I was having issues with my TV.

Purchased the 5 year Geek Squad Protection Plan to go with our new 65” Samsung TV. Only had the TV for about 2 weeks now and so far no issues and hopefully we don’t have to use it but if we do, we will definitely be holding Best Buy to their part of the deal for sure!

Great manager in Geek Squad Manager support. She went beyond to help us out

My limited interaction with these folks has been good

$25 for a 5 year warranty on a tv on sale for $150. I hope I won't need them but couldn't pass it up.

Best buy protection is worth it especially if accidental damage from handling is part of the plan. I had that plan on my Microsoft surface pro 3 and had the unfortunent event of damaging the screen beyond repair, I had renewed the plan twice and I was so happy I did because I was able to get my surface replaced and now I have the pro 6. I will continue to get protection from now on!

Was looking into buying a TV through Samsung as there protection plan and other offers seemed pretty good, but then looked through Best Buy and the offers with Geek Squad protection seemed just a few points better money and protection-wise. Geek Squad does a good job of servicing any needs or issues.

Nice to know i have a warranty for 2 years. Last tv i had lasted a little over a year from a box store.

Very knowledgeable agents that are ready to help out and install equipment.

I understand that the consensus is never to buy an extended warranty but, like every other insurance policy you will buy in your life, you'll pay and hope you never have to use it. Depending on item bought, I just consider the cost of the 'protection' as part of the item's cost. IF something goes wrong, there is no chance in he!! I can pick up a 77" TV, put it in my car and get it to the Geek Squad for diagnosis and service.

Purchased this additional warranty support contract to cover the item purchased with it. Always good to have a backup plan if there are any unforeseen issues with the technology.