Customer Ratings & Reviews

Used this insurance program and had no issues receiving benefits.

I have purchased my last four televisions from Best Buy because of the geek squad protection. The very first time I had an issue they replaced my TV. No questions asked.

The squad mounted the tv and ensured all was working before departing. Excellent service.

I had a 5 year Geek Squad warranty on my Samsung tv which was a good thing since it quit after 4 years. Best Buy sent a Geek out to my house to check it out and he determined that It was best to replace it. So they gave me a number to call and it was fairly easy for them to exchange it. Just be aware that what they replace it with might not be as good as your tv. They gave me a model that was horrible so I had to go to the store and check them out to see which one I liked. The sales guy helped us and we chose a different brand and went home and called the number and they replaced it over the phone and now will deliver it and exchange the other one. So definitely get the warranty. It's so worth it.

So far so good but again you have to have patients with the geek squad, they will meet your need, but they take too long.

Also great with geek support and call them and help u set up Tv

I love them! They have been able to help me several times with different things and saved me lots of frustration and time. Worth every penny!

Like to be squad they're very good and I've always had a good luck with them I'm there great people to help to assist with someone and maybe you have problems with whatever and as far as repairs and then really good and it's always good to have someone like to geek squad I would recommend the key squad to anyone it has any problems like with electronics overall

Was super easy to get it on my product. Would recommend it.

I originally purchased an open box item with the Geek Squad protection only to find the excellent condition was not even close with the screen of my television suffering severe damage. After trying to deal with the Geek Squad over the phone and being very frustrated with what I am assuming is an India based phone center, I gave up and took my issue directly to my local Best Buy store where it took some time, but I was eventually told I could receive a replacement television since the damage could not be repaired. Within 24 hours, the Geek Squad came to my home, removed the old TV, installed the new one and was in an out in under 30 minutes. If it weren't for having to deal with an unhelpful call center the rating would be higher, but since I have a local Best Buy to work with, the protection was definitely worth it.

I always take it an extended warranty because I have found out that it pays off in the end and besides, I want to make sure I'm protected. Best Buy's warranty is a very good warranty, that's why I have no problem in paying for it, even if I don't use it, I do have a piece of mind during those 5 years since the manufacturer warranties are usually only 1 year. Just being able to take it to Best Buy, rather then sending it off, makes it even better.

Purchased this just in case I might need it I usually don’t purchase extended warranties

This warranty is very helpful and I know Geek Squad will be there when I need them

Good to have if ever needed, hoping that I don’t and my product continues past 5 years.

I bough it because it includes damages by voltage and where I live the electricity isn’t steady

We have had and used Best Buy Geek Squad protection before, it is great. Also a good value for the price

Good to have coverage for the electronics. Geek squad pricing is great

Glad to have this for a piece of mind! Have heard great things about the service!

I bought the warranty on my insignia tv I bought less than 2 years ago, thank goodness. There was definitely an array of issues surrounding getting my warranty service but it all worked out in the end. I have just bought another 5 year warranty on my new tv.

Peace of mind from a stand up company….love Best Buy