Customer Ratings & Reviews

Love the service privided at my local store. They always help assist with my needs!

I have always purchased the Geek Squad protection, and Best Buy has promptly honored the service on my computers and TVs.

everything was excellent, the employees so profesional

One of the best things I love about Best buy is their protection plan. They are great

I bought a 5 year warranty & glad I did. My tv lost its picture & I took it in & they sent if off. The one bad thing is the Greek Squad doesnt have tv repair in the story. They used to have it inside the store. I took it in at 4:00pm & didnt know you had to make an appt. The salesman sd i had to make an appt. So I took the earliest one 7:30pm. So i asked when would it be ready? He said about 3 weeks. I said you could travel to the moon & back in that time. So I took my tv & brought it back at 7:30pm. The made took all of 5 mins filling out the paperwork. So I ask him when will it be back & he said in about 3 to 8 weeks. I said oh my gosh that is to Mars & back! But I got an email in about 5 days that they couldnt repair so I got My Full Purchase price back! So I bought another one like it.

Hope I never have to use it, but this is a great and affordable option for accident protection.

So glad I bought this insurance as the next day I needed to call as the TV was having issues. They immediately replaced it without any problem arising, quick and efficient.

I recently purchased the Geek Squad Protection Plan for my new TCL TV and am thoroughly satisfied with the coverage it provides. It's a reliable way to protect your investment and offers peace of mind. Highly recommend!

This is great so if anything goes wrong, your covered and hopefully nothing will go wrong with my appliance, loving this protection plan

Like everything about it. Was able to get coverage for five years.

All I can say is one word. Phenomenal! Geek squad workers get the job done and are very courteous. They solved my problem in a fast, diligent, and timely manner. The questions I asked and the answers I got were very well satisfied to me. Best Buy has a customer for life. Geek squad members are a credit to their profession. Kudos and 5 stars to the Geek squad.

Coooolllllllllllllllllllllllllllllllllllllllllllll!

Figures out to be $10 a year, well worth it.As my other tv lasted 4 1/2 years.

I took it as a protection plan for my 65 inch. If you want a piece of my mind and not thinking of re freshening it for 5 or more years definitely recommend. Pluspoint we can transfer it to other device if we refresh. I checked other plans and by far it is best.

Geek Squad 2-year plan is a lifesaver! Quick laptop fix, professional techs, and peace of mind with coverage. Worth every penny for my devices!

Very helpful when they are needed. They are very kind

This product is very good and I recommend it , it is reliable

Cheap yet reliable very easy for a customer to want to buy.

They are working properly and good service garantee

I have to say I was quite satisfied with the service. I brought in a TV that I was experiencing audio and video issues with within the time frame that my geek squad plan allowed. The team at the desk was kind enough to explain the whole process and made mention that it can take up to four weeks for repairs/evaluation of the TV but that it can be as fast as two weeks - I got a response with five days! Sure enough they honored the value of my previous TV model and credit me the value to pursue another television since the model I originally purchased did not exist. I was quite impressed and it was as smooth of an experience I ever had at BB.