Customer Ratings & Reviews

I usually get a warranty with every electronic I purchase. I had issues with a television that I had purchased. I called Bestbuy and was told that I had Geeksquad and my warranty was through them. It took a few visits, but they ended up replacing basically the whole tv just about. Less than a year later, it did the same thing and Bestbuy refunded about 90% of the amount I paid for tv to put towards another tv, so I went bigger. I am glad I purchased warranty or I would have just had to purchase new tv.

Fast and quick at getting me set up and working! Everyone is helpful and knowledgeable to answer your questions. Highly recommend!

Great camera my daughter loves it and use it a lot something fun and different for her and lots of stuff for it.

The agent explained the extended warranty to us in a very easy to understand way, and we bought it because of that. Often this information is confusing. His presentation was not. Good job overall!

I ve already given my feedback on this one before , so it s the same.

Great price for the tv shows very good and the girl in store was very helpful

I am familiar with the Best Buy Geek Squad warranty. They really do stand by their warranty, no funny business.

Used mine on a floor Model tv Turns out it had an issue that rebooted it every 30 min. Was totally worth it

Affordable price and makes a lot of sense for a television investment

A must have if you are going to purchase any electronic device! I originally purchased a Hisense 75" flatscreen TV that a little over a year later, the backlighting went out on half of the TV and right before Super Bowl Sunday...sad day... Though I wasn't pleased with customer support when trying to find a way forward over the phone, I eventually was able to get in touch with a Geek Squad representative via the chat (recommend going this route). He was able to locate my purchase, and inform me that my TV would be replaced and at no charge due to the inadvertent issues! Protect your investments! You deserve to be compensated for items that you pay for and don't work to specs!

Geek Squad. Ive worked with these people since they opened in North Mpls . When they came on the scene they had a fleet of black and white VW Bugs with their logo on the side . Everyone from the thugs on the street to the Excutives on the top Love these Nerds . Always polite and courteous and for the older crowd trying to learn very very patient . I will work with these people until the end of time.

I just got a 48" Lg B4 OLED TV. I decided to get the 5 year Geek Squad extended warranty, to just put my mind at ease. I thought that any repairs after the first year might be pretty expensive.

5 years protection plan is worth to buy. The TV I bought had a looping issue where it kept turning on and off. The Best Buy representative refunded the full amount without any hassle. Whenever I buy items from Best Buy, I will always get the protection plan. It was very easy to get my money back as store credit.

I bought the 5-year protection plan for my TV and boy am I glad I did it Best buy's been honorable and keeping the terms and conditions and replace my broken TV I was a hero for my family

I bought a Samsung TV in 2013. I extended my Geek Squad Protection plan before the 2 year mark expired. Thank goodness I did because the next year (2016) after extending the protection, a weird vertical line appeared on the TV screen. Called Geek Squad... so stressed out about it thinking the worst like they won't honor the protection, it's gonna take long to process a new TV, etc. They got somebody right away to look at the TV, told me it has to be replaced, got a call from corporate for pricing... my TV was $2,500.. 3 year depreciation later, they were willing to give me one for $1,500 either get a TV for that amount or pick a more expensive TV and they'll minus $1,500 from the expensive TV. I think it was fair. I didn't think I was jacked or anything. 3 years later, the TVs were more advanced and hi-tech. They gave me the pricing of what my tv with same specs would have cost in current times. I opted to get a more current version of Samsung TV (more expensive) and just pay the difference. Also got a 5 year protection plan this time around.

Geek squad has always gone above and beyond for anything I need help with.

Great protection plan with a good price for 5 years.

I always purchase Geek Squad service protection when I make a qualifying purchase at Best Buy. The Geek Squad technicians are available for help at times that are convenient for my schedule, and when I need in home help, they are always courteous, professional and efficient. Big Box stores cannot match Best Buy's Geek Squad quality, so I highly recommend it for every purchase when available.

Love the ability to purchase this for peace of mind!

With this worry free warranty, i have peace of mind about my product. If anything goes wrong they will fix it or replace it. And if your tv is larger than a specific size they will come to you.