Customer Ratings & Reviews

Was not too difficult to get the old TV looked at and the report submitted for review. The answer to replace came within a few hours. It was too expensive to have the Geek Squad just hang it on the wall so I choose to just have the delivery and haul away done as outlined in the warranty. However, I was never told that I was responsible for taking down the old TV from the wall. This caused over a 3 week delay in finding someone who could take the old one down and replace it with the new one. This cost me more money that I should not have spent other than installing the new one since I had the Warranty. This was on top of waiting over 3 months of getting this resolved due to the suspension of home visits.

Seems like it was a smart move to purchase an additional warranty at a reasonable price.

Best way to keep your items safe and can get another or fix with this plan

The first tv i got was cracked in the box so i returned it and was able to get a new one. Thanks!

Very good service good customer care for products you buy!

I'm not a technology-minded person. As a result, I want someone I can call if I have a question about the product I've purchased, or a problem arises. Having Geek Squad protection gives me peace of mind because I know I can call them 24/7 (yes, I've called them in the middle of the night), and they will help me. I've had excellent service, which is why I always add Geek Squad protection,

I have never paid for a extended warranty in my life I always thought they were worthless as the life of the product should last longer than what the warranty is offering. But I’m so glad I did. I had bought my dad a TV for Christmas and two years later some thing went out in it. I called the geek squad and they came out within a day and took a look at it. Unfortunately, my dad’s TV had been Discontinued. The part that they needed was unavailable. So they let my dad pick out a brand new TV comparable to the one that he had. Within a couple days they were back at the house installing and setting up the TV. I will always get an extended warranty on some things so expensive.

Any issue that I had geek squad they been there helping to me to fix it I would 100 percent recommend the insurance

Really can’t give a review of service since I haven’t needed to use it. But I like knowing if something does go wrong with product purchased I have coverage at a reasonable cost.

Always always get the extended warranty you never know what can happen and bestbuys always come through.

We haven't had any reason to need the Geek Squad, but happy to know they will be there if we do need them.

I will not make a purchase at Best Buy for any major products without buying the protection plan. I have replaced a TV before and a refrigerator multiple times. One thing I like about the protection plan is they will come out to your home and repair your items but if it's going to cost too much to repair it there go ahead and give you a gift card or allow you to exchange it for something else. Just so happened this time I was able to exchange it for a cheaper refrigerator because it was Black Friday so I was able to use the extra money left over to purchase a TV. Do not purchase anything without buying a protection plan. There's nothing better than knowing that your items are going to be working for the next 5 years. In my opinion as many items that I purchased as you can see I'm Elite Plus, items are not made like they used to and without protection, i would be out of thousands of dollars.

I needed service on another TCL TV with dead pixels after the manufacturer warranty ran out. Service guy assessed the issue as unrepairable. So, the extended warranty kicked and a new a TV was ordered. Delivered yesterday and I completed the set up. All is well again.

I’ve used Geeksquad on several devices for installation of simple things like a screen protector for my wife’s. I watch to them coming out to the house to fix a TV that was almost at a time practically brand new TV. The man said it lasted another eight years very good, highly recommend

Thankfully I haven’t had to use it yet, but it’s great to have the option

Must have on any tv! Over the years I’ve made it a must to include geek quad on all my tv purchases. They are prompt, capable and stand by their products.

I just bought this protection to make sure that I won’t have any headaches with my purchase during 5 years.

Thankfully I have not had to use the warranty but having it is definitely a peace of mind. Great price for it as well! It covers everything I would need it to!

Awesome service! Great customer service. Wal in wait time was not too long.

Just purchased this service but it gives me comfort if something should happen and i have the Geek Squad.