Customer Ratings & Reviews

I had the extra protection on my previous TV that after four years stopped working. They give me a brand new compatible TV so I am purchasing it for this TV that I just bought. From the time I called to report the problem to the resolution was less than 30 minutes.

So far so good! I’m only inputing 1080P into it because I’m using it as a computer monitor at work. I had bought the 65 inch in this model for a small conference room at work and was impressed, so when this was on sale and they had an open box deal, I jumped. It’s more than bright enough, and the little that I’ve used the speakers, they’re not horrible for what they are, but I wouldn’t want to use them for watching movies in a family room. I’m a speaker snob though. I installed this and the 65 myself.

The delivery was a bonus. Unfortunately, instalation was left off of the work order.

I learned late last year that the administrator of my extended warranty on an Epson printer had changed. I had forgotten about the warranty and had replaced the printer. I still had the inoperative printer and returned it and was able to use the funds to buy a Roku TV. Very pleased.

I’ve had the pleasure of using Best Buy's Geek Squad multiple times, and I can't say enough good things about them. From tech troubleshooting to full-on installations, they consistently go above and beyond. The team is not just knowledgeable but incredibly professional and patient, which really sets them apart. On my most recent visit, I had an issue with my laptop that I couldn't resolve on my own. I was worried it might be something complicated, but the Geek Squad agent quickly pinpointed the problem and offered a clear, no-pressure explanation of what needed to be done. Not only did they fix it within a couple of hours, but they also gave me some great tips to optimize my system and prevent future problems. What stands out the most is their dedication to customer satisfaction. It’s clear that Geek Squad truly cares about making sure your tech works perfectly. Whether it’s a quick fix, setting up a new system, or even offering solid advice on gadgets, they are my go-to for all tech-related issues. The online booking system is easy to navigate, and I’ve always been able to schedule appointments at my convenience. I also appreciate how transparent they are with pricing—no surprises! If you’re ever in need of tech help, I highly recommend Geek Squad. Their expertise and customer-first attitude are hard to beat. Hope that hits the right notes! Let me know if you need any adjustments.

Two is better than one we decided to upgrade or TVs 175-in 2.43 in We absolutely love them thank you Best buy thank you geek squad

Excellent, I totally loved the product, the TV works very well, everything it says is true, it arrived exactly on the day they said it would arrive at my house, I am totally delighted with the purchase, from now on it will be my favorite store to buy electronic products. Thank you very much.

I just bought the TV so I haven’t had a chance to use this. But the TV is working great. I know I’ll never get no $400 gift card, but I’ll still submit the review.

I love this huge TV! The picture is excellent! The full-array local dimming on this TV outperforms my cheaper direct-lit 4K TV. Trust me, it makes a huge difference! Especially on newer movies with Dolby Vision, it is amazing! The pictures don't do this TV justice. Heck, even the demo in store doesn't do this TV justice! I did go over budget purchasing this TV, but even my wife is very happy with it. I think it's money well spent for the size and picture quality. Hope this helps

Bought this to use on my Series S, manual settings on the console will allow this TV to run at 1440p and 60Hz, even though TV is listed as 1080p. No HDR and only 60Hz, CEC is nice but the 1440p was a surprise. Speakers are downward facing and if something is under the TV it will sound acceptable, when playing music the loudest I have gone is 15 and while gaming I usually keep it at 10 or 7, it goes to 100. With a wall mount attached the TV screen sits out 5" from the wall, bezel is about as wide as a BIC lighter (thinnest point of lighter). No smart functions, no ethernet or wifi, but you can update the firmware with a USB stick and menu settings if need be in the future.

TV extended warranty a must have. I bought a $500 Hisense TV a lil more than 2 years ago. Once the tv was out of manufacturer warranty the tv started have black bars show up in white scenes and you could the tv was losing its picture as well. Called geek squad to report a case and since it made more economical sense than try to repair they replaced the tv with one that cost the same price. This happened in November so the sale prices were in effect i was able to get a better U7 55 Inch free. If you're spending $500 or more on a tv always get the extended service.

If you are buying an Open-Box TV from Best Buy, do yourself a favor: do not leave the store without the 5-Year Geek Squad Protection. I recently picked up a high-end 65" OLED in "Excellent" open-box condition. While the savings were massive (nearly $600 off retail), open-box items are inherently a gamble. You’re often dealing with a limited or already-running manufacturer warranty, and with modern TVs, if the panel goes, the repair cost usually exceeds the price of a new TV.

Very friend people helping me. They were understanding of the issues I was having. Resolved my issues faster than they quoted it would take.

Purchased 5 year year protection warranty to get at least 5 yr usage from this new flat panel tv. Some of the reviews stated that the tv failed after a few months usage so I will see if this happens to me. Hope I get at least 10 years usage from this flatpanel tv purchase! Products made today (yr=2026) dont have the quality like the ones made 10-20 years ago.

The 2 year protection really saved me when our tv screen accidentally got shattered in a spot from a glass bottle. They replaced my tv no problem and even helped me load it into my vehicle

Geek Squad Protection has proven to be one of the best investments for anyone purchasing electronics or appliances from Best Buy. The coverage is comprehensive, the claims process is straightforward, and the service technicians are consistently professional and knowledgeable. Whether it’s a repair, replacement, or simple troubleshooting, Geek Squad delivers fast and reliable support that adds real peace of mind to major purchases. For the level of convenience, responsiveness, and protection it provides, Geek Squad Protection stands out as an excellent long-term value.

Replaced my 11 " Appel Ipad with 13" Apple Ipad that I've been wanting for quite awhile. Just bought yesterday, havent set it up yet but know l will be very satisfied

Failures from Normal Wear and Tear: This includes issues arising from dust, internal heat, humidity, defects in materials or workmanship that occur after the manufacturer's warranty expires. Power Surge Repair: Covers the cost of repair if the product fails due to a power surge or fluctuation. Pixel Repair/Burn-In: For display products, it may cover repairs if the screen develops bad pixels (often a minimum number like 3) or suffers from burn-in (shadow image). Battery Replacement: Often includes a one-time replacement for the original non-disposable battery if it fails to hold a proper charge. 100% Parts and Labor: For covered repairs, there are typically no additional costs for parts or labor, with no hidden fees or deductibles for the standard service. No Lemon Benefit: If your product requires multiple qualifying repairs for the same issue, Geek Squad may replace it or provide reimbursement. Transferability: The protection plan can be transferred to a new owner if you sell or give away the product, which can add value. Reinstallation: For certain products like car electronics, if Geek Squad performed the original installation, they may reinstall the product after a covered repair.

good to have even though i haven't used it, not sure how much it was i think it was just an option on the screen, probably don't really need it

Hah! Just in time! I forgot that I had purchased the 5-Year Standard Geek Squad Protection plan until the other day when I found my receipt for TV. 11 months ago we bought a new 55" Insignia Fire TV. For the past month it has been changing channels in the middle of movies/programs and going to the TV Guide. Sometimes the TV just shuts off. So anyways, I found the protection plan, called Geek Squad and had an in person service call within 2 days! Now that is awesome service!! They come tomorrow. I hope they can figure it out as this new TV has been a lemon since we bought it last December 11 months ago.