Customer Ratings & Reviews

This was good. After the 2nd TV that stopped working in 7 months I requested a refund from Samsung, Samsung representative said we had to take the TV off the wall we were unable to remove the TV ourself. When our new TV arrive Marcus and Caleb were so kind as to remove the TV and place it in the box for Samsung to pickup. This crew with the Geek Squad is the best, Professional, Respectful and Very kind.

Purchased a new LG CX65 roughly (4) years ago with the 5-year Magnolia warranty. TV recently had a few, almost naked to the eye pixels out. Scheduled a home visit, tech came and assessed and confirmed my report. Said to fix panel wasn’t cost effective so i received a store credit in the amount paid. Was able to purchase a larger, newer version of the TV, along with another 5-year warranty, with shipping and tax for the same amount paid 4 years ago. If you’re purchasing a higher end TV, especially OLED, and have any fears of burn in or dead pixels, this warranty will quell any anxiety. Only warranty I’ve raved about due to what they tell you is what you get plus the seamless process of initiating claim and receiving store credit. Thank you Best Buy!

I never use to purchase extended warranties and for some unknown reason I purchased one on a laptop, I'm glad I did i cracked the screen and everything was covered from then on I get one evertime, if you divide the cost over 5 years it's not bad

You can feel at ease with any Best Buy purchase when you back it up with an Geek Squad warranty.

Best Buy really stands behind there customers I have purchase every tv from them. I purchase 50" 2021 model Hisense couple years ago with a 5 year protection plan. Some time ago my tv failed. I call Hisense file claim after 2 weeks i never got a call back from them i was outrage by there lousy customer service! So i reach out to Best Buy explain the situration within 2 weeks Best Buy replace my 50" tv with 55" Hisense at no cost to me. Just week ago again the new replacement Hisense tv again failed. I called up Best Buy and spoke to Chris manager at corporate his first question was, have you pick out a new replacement? Yes i choose 2023 model Roku Plus Series and it was $100 more then my original tv cost he said no problem no cost to you and we will come out next week remove the failed one and install with the new tv you choose. This exactly why i buy all my tvs from Best Buy. There customer service is outstanding and they really do take care of there customers and back up there products especialy now theses days where most customer services is at new low. Thxs Best Buy for taking care of me. Your the best!

Warranties are great to ensure your product's lifeline. So far i didn't need it so far, but it's always a good investment, you never know what could happen and best buy's warranties have solved some issues in the past when i needed ;)

[Employee of bestbuy] Adding an extended Geek Squad warranty to your most cherished and expensive electronics at Best Buy is thevsmartest thingbyou could do as a customer. Insure your products in case of accidental damage or equipment failure.

The guys were great! They took one look at my television and knew that they had to call it in. Within an hour, I was notified that my television had to be replaced. Having the protection plan was the best thing I could have purchased, along with the television.

Worked on my tv that could not be repaired. Purchase price credited to new tv service. Repurchased on new TV.

I've had the 65" QD7 for a couple months now. It's my first 4K TV and so far I'm pretty impressed and happy with it. Especially considering the price. I bought it to get the most out of my gaming systems. Great gaming features, good picture, and decent sound for this price point. This TV works great with PC, XBOX, and PS5. I primarily use Nvidia Shield TV for streaming, but the built-in Google TV is nice and works well. Hopefully this TV lasts. I got an extended warranty just in case it doesn't and still didn't spend too much. Finally movin' on up from 1080p and 1440p.

We have always used geek squad with every purchase and they have always been so helpful an quick to get things fixed or replaced

I highly recommend purchasing the Geek Squad warranty for all electronic devices. If they can't fix it, they will replace it. It's a win for the price. Buy the warranty when you shop at Best Buy!

I bought this for my daughter and her fiancé to cover her new TV. I’m going to count on this to identify the problem with this new TV which created three spots across the screen.

Excellent clarity and color. Highly recommend it. Sound from tv speakers is decent and gets plenty loud. The Samsung OS is ok. At first had issues connecting to the internet so had to factory reset the TV in settings and so far so good. Price has gone down by 300 bucks in the last few months. Wait a bit more and might get cheaper lol. By then something else better would come out but for tv movie steaming this really is plenty. Haven’t played games on it yet. But hooked up my laptop with hdmi and works flawlessly.

Tv wasnt delivered to me damaged love that. I am a sold customer,i will be shopping here more often.

This was an easy add on for me. I do not have to worry about the lifespan of the TV and will be supported if anything were to occur. I am not tech savvy so appreciate the protection.

These young people are so knowledgeable in the Best Buy products. Where did you find them!

Good add protection highly recommended to protect ur warranty

Its a protection plan for your TV. Recently had to put it to use when mine randomly died. Told them what happened, they printed a receipt and I went and grabbed a new one completely painless!

Geek Squad was FANTASTIC. My former ipad battery would not hold a charge so took it in for new battery but they ended up giving me a refurbished ipad, same model for $450+. Said wait time would be 8-10 days. I got a call day after so was very surprised and happy. THANKS GEEK SQUAD