Customer Ratings & Reviews

Just lost my TV after 4 1/2 years. They gave me back ALL my money in credit to put towards a new TV. The Upgrade is 5 times better TV, and with a $1000 credit, I only spent $1400....yes, I bought a top of the line OLED...that's why it was $2400, but affordable with the $1000 credit. This is the 2nd time that has happened to me with a TV in the past 15 years, and both times I got ALL my money back in credit for a replacement. ALWAYS get the 5-year on a TV. Even if it lasts the whole 5 years, it will probably need a repair, and that alone more than covers the cost of the warranty.

Great tv for the price great job guys keep up your great job

Mounted my TV through heavy brick above my fireplace. Did a great job. No mess very happy would definitely recommend.

The squad unhooked water and removed the old refrigerator- they had to take off the doors in order to get it out of the kitchen. They put it in the driveway for later pIckup by PNM for recycling. Then they installed the new refrigerator and hooked it up to the water supply. They made sure it was level and placed properly in the space. The squad was very helpful and professional. Excellent work!!

The 2-year Geek Squad protection plan is worth it for major purchases. It’s affordable and provides excellent support for repairs or replacements. Their customer service is quick and reliable.

Great tv appreciate Best Buy for amazing deal and service with awesome support

Not sure when I used this but they always do a good job

This sound boy has a massive face and a good tener in it

The agents came out and mounted my tv and also connected all my devices, they were very prompt and courteous!

The agents were top notch. They arrived early, installed the mounting bracket beautifully and installed our new 85" tv. They reconnected all associated components. They were friendly and professional, cleaned up all packing materials, and reviewed all applicable operating instructions. These folks are awesome.

Always buy the warranty for any device, especially brand new

The pixels in my tv started going out. I called geek squad because I had bought a protection plan on the tv. They set me up a quick appointment to have a technician come out and diagnose the problem. The technician was very friendly and early which was great. All and all I was able to get a replacement on the tv. Smooth easy service!

I’ve used Geeksquad on several devices for installation of simple things like a screen protector for my wife’s. I watch to them coming out to the house to fix a TV that was almost at a time practically brand new TV. The man said it lasted another eight years very good, highly recommend

I always purchase these. Prices are good. I use to think these were a waste of money but now with newer technology I consider it necessary. Years ago I didn’t buy a plan and one day after warranty I had problems. You guessed it, had to buy another TV investing lots more money than the cost of a plan

Haven’t had to use my Geek Squad team as of now. Love my new Samsung TV and sound bar!! Have used the squad years ago and it was as a simple easy process. Thanks Best Buy!!

There protection adds peace of mind knowing you dont have to ship it out let geek squad handle it thx Guys appreciate yas

I buy extended warranties on every electronics device and appliance I've purchase at Best Buy. Several years ago I bought a desktop gaming computer for my son for Christmas along with the extended warranty. He didn't take very good care of it and his mother helped things along when she dropped it and all the glass broke. In the third year of the three year warranty, I returned the thing for repair. Whatever part was needed was no longer available so Best Buy gave me a complete refund. I couldn't believe it! But I am now a believer in their extended warranty program.

This is the second TV I’ve bought at Best Buy in the last 12 years. Both TVs I got the extended warranty the first TV I didn’t have to use it until almost 5 years and they fixed my TV fast and easy. This time the TV only made it two years but they could not fix it so they refunded me the price of the TV and I got to do one awesome deal This time the TV only made it two years but they could not fix it so they refunded me the price of the TV and I got to do one awesome deal

Greek squad warranty is a must of you but anything of high value!! Don't save money when it comes to this extra coverage!! You'll regret it if you don't.

[Employee of bestbuy] The tv is incredibly clear and worked easily right out of the box.