Customer Ratings & Reviews

You should have it, especially you purchase OLED TV.

Great plan and they cover the services that they state provide

Agents were super helpful and friendly. Made the whole installation process smooth and efficient.

I haven't use the geek squad recently but, in the past they never disappointed me and I'm sure they will not let me down if I needed them again.

When it comes to geeks, these guys are the geekiest geek on geekers

I am so grateful that I got this 5-year Best Buy geek squad because my TV started faltering after about 4 and 1/2 years and I called Best Buy and they replaced it immediately with a better TV

Very easy to use website and product variety was excellent. Prices were extremely competitive and offered price points that fit into my budget. Overall great experience.

The installers were very professional. They were on time, removed the old broken wall mounted TV and installed this beautiful LG OLED. They showed me their recommended setting. Haven’t need to change any setting though I tried, but couldn’t improve anything.

[Employee of bestbuy] Love it won’t have to pay double again if anything happens

Bought this for my teenage daughter, as she watches either Netflix or Hulu exclusively and is well-versed with the Roku box on our family TV. Pros: Easy setup, although you must go through the laborious process of activating and authenticating across all of your subscribed services (not a fault of the TV). Picture and sound quality are more than acceptable. Picture is better than on our famous-name bedroom TV, which we bought for 10x the price a few short years ago. Cons: Just one, so far. Someone else gave this a single star rating because they could not activate the star (*) option on streaming services to customize the picture settings. I too had this problem, until I added a device (PS3) to an HDMI input and found that I could bring up the option menu on this new input. I then went back to streaming and was pleased to see that the * option now works! Apparently Insignia is not aware of this. I opted for the 2-year service option for around $30, as I have some concerns about long-term performance. Very happy for now.

The protection made us feel much better about transporting the TV home.

These guys are top notch and would recommend any customer who buys a new TV to buy the Geek Squad Warranty. They were very helpful in explaining the operating system of my 86 inch Lg Tv. Noland made some changes in my hookups to make the system easier to use. Made some adjustments to the picture quality and explained what he was doing so I would understand why he made the changes. Made changes so I could just use my Dish remote instead of using 3 remotes for the TV, Receiver, Dvd and streaming. Don't hesitate to buy the Geek Squad, its worth it for sure. Happy Viewing.

hope i never have to use this but samsung provides good quality products but you never know.

Best Buy (Geek Squad) honors their warranty. I've bought this warranty for each of my kids laptops when they go into college. I have one who tends to have issues with her machines. In every case, Best Buy has honored the warranty and fixed or replaced the machine. Awesome Job Geek Squad!

Good protection plan to have for all electronic devices

It is a stress relief to know that the TV is covered for 5 years.

I'm always impressed with the knowledge and recommendations from the Geeks!

good item , but after years now i can not use wifi and have to replaces it.

I'll be concise and to the point. My Vizio TV started failing just shy of a few weeks before the geek squad protection was going to expire. I filed a claim to make sure it could be repaired before the warranty period was up. Aside of some road-bumps in communication internally (Seriously best buy guys, your left hand should really know what your right hand is doing) they ultimately determined that due to short staffing during the pandemic, service was not available. As such, I was provided a full refund (via best buy in store credit) toward the purchase of a new TV. Let me repeat that: 2 years after I bought it, I was fully refunded because the product failed, and was able to buy a new TV. I will NEVER purchase another electronic here WITHOUT getting this protection.

Covers everything. When something stops working you give it to the geek squad and they hand you a gift card for the purchase amount. Easy as pie.