Customer Ratings & Reviews

Would not purchase anything without it. But of course i hope i never have to use it! But it's nice to know my back is covered.

It's always a good idea to have your electronics insured

highly recommend this business.” “Their customer service is second to none.” “The product quality is consistently outstanding, exceeding my expectations every time

Agents mounted TV and Hauled away all the boxes in a timely manner.

Very helpful great service excellent protection plan!

The children mounted my television it’s so easy to do

I chose to get geek squad protection for 2 years for 43.99 literally covers anything will replace brand new instead of the best buy protection because that one was only for 1 year at 199.00 for a membership yeah ok nice try

Hope not to use it, but its good to know it is there.

It’s always nice to have a back up plan for your investment!!

Thank God I have not had to use the insurance but on other occasions I have used it with other items and it has been a blessing

The agents came out to my home to fix the speaker on my Samsung TV. The TV was bought new but the speaker was faulty. They fixed the issue and were out in about 20 minutes from my home.

Protecting my investment on 4K TVs is a must, and purchasing the Geek Squad's 5-year warranty on each TV is a no-brainer. I did this in the past and it totally paid off when my much older set had issues before the protection plan was over. They replaced my entire set with a brand new one years ago. It pays off in the long run, trust me!

Efficient and great services tv was great buy , we will continue to buy

I have no problem picking up the Geek Squad Protection when I am investing in something significant - like this new 55-inch Sony 4K Ultra HD Smart TV. In today's world, where technology becomes obsolete so quickly - having five years of protection gives me the peace of mind I will be covered in case anything goes wrong during the "life" of my TV. Because in five years, I'll probably be buying a new one anyway.

Haven’t had to use it yet, but we love geek squad!

I generally do not purchase service warranties. As I was buying a new TV, I decided it would be a good idea. Thankfully I never had to use it.

Although it took alot of holding of the phone & waiting in line at the store, all in all, I'd recommend this protection plan. If it weren't for the 2 year plan we purchased, I'd have to fork out at least $500 for a TV comparable to the one we had that just gave out. Instead, we received a $400 gift card to use towards a new one. I paid $150 out of pocket for the difference. Not bad at all. In fact, this time around I paid for the 5 year protection plan. It could use some streamlining as far as customer service is concerned but still worth the trouble I went through.

I would have been out $3,500 if it wasn't for this protection plan. I'm now a believer in purchasing these plans as they replaced the tv for a new one no questions asked

Love the fact that I can get it fixed. My other tv had a black shadow do if it happens to this one...i kno geek squad got me!

Best Buy has the best in damage protection. If I've ever had an issue they either fix, replace or refund. THAT'S why i always buy the piercing plans from them on my expensive items.