Customer Ratings & Reviews

Glad to know that I have the geek squad behind me for any type of TV services

If I could give it 0 stars I would. I bought a 77" Sony OLED from them a year ago. My previous TV had been broken by a Toddler visiting my house so I asked the sales associate if their protection plan covered a cracked screen like a toddler throwing a balloon weight through the TV. He assured me that it would. Well... we moved and guess what, after taking all the precautions to make sure the TV did not suffer any damage, the screen cracked. Best buy now states they don't cover cracked screens on Sony OLEDs... I was conned into buying an expensive warranty for the sole purpose of accidental damage on a TV that is now useless. Beware, their sales associates don't know what they are talking about. Looking at it in the best light the sales associate sold us the wrong protection plan. In the worst light, he conned us into a membership with basic protection plan to get a bonus or some kind of kickback when what we wanted was the protection plan with accidental damage coverage.

5 year Geek Squad protection for my Sony Bravia 8 TV is a must.

The peace of mind, knowing I have Geek Squad for the next 2yrs.

I just added to protection plan they did not install. And it was installed by me.

Everything I've purchased has the Geek Squad protection. It's another way of protecting your devices in case something naturally damages your product. Please take care of your items customers and the Geek Squad will take care of you! The store I purchase my items at are amazing!

The agents were very professional , they were also very informative with any questions I had for them throughout the set up . The agents were also fast paced with the set up so that’s always a ten . Last but not least the insurance policy coverage is outstanding for a reasonable price

In 5 years time this tv could go out! Nothing is built to last anymore!

Have always had good service and response from Geek Squad warranties.

I hesitate to purchase any insurance or services since I never use them. I have used this. I purchased two computers and they came to my house and transferred all my programs/documents and set up the screen the way I wanted. Since then I have called for help with an app and was helped over the phone.

Thankfully, I haven't had the need to use it, but I would totally recommend getting the warranty for this TV. This TV was our best buy yet, and I would hate to have something happen to it and not be able to repair it. It is better to be safe than sorry.

I bought this TV December 31st, 2014. Still works fine. You get what you pay for and I think I got a good deal. You have to fiddle with the settings at first but once you find a configuration you like you're set. It comes with its own presets but I don't care for them. Not mind blowing but its a good picture. I watch 1080 movies and play Xbox 360 (720) and have no complaints. 5 stars if I could access Netflix through the TV. If you're on a budget like me you're getting your monies worth and then some.

Excellent professional and polite would definitely do this again.

[Employee of bestbuy] I purchased this system before and it was great! The subwoofer worked amazing during action scenes. This one I purchased for my mother and she is living it.

Love the fact that I can get it fixed. My other tv had a black shadow do if it happens to this one...i kno geek squad got me!

Best warranty in the business. Glad I am able to use this if something happens to my appliance. Worth buying.

I feel this is a good investment for big ticket items I just had a tv that was not working and having the protection plan really helped the Geek Squad was great they came twice and were extremely helpful and the store squad was also great at the mall. They were fast helpful and very professional.

Protection was good and never had any trouble with the Geek Squad. Products purchased have work so well I did not heed the extra service.

Purchased this additional warranty support contract to cover the item purchased with it. Always good to have a backup plan if there are any unforeseen issues with the technology.

The sales person was Excellent, he went above and beyond for me... The world need more people like him