Customer Ratings & Reviews

ESSENTIAL FOR A LARGE PURCHASE. IF SOMETHING MALFUNCTIONS, CALL THE GEEK SQUAD, THEY COME OUT AND FIX THE PROBLEM OR GIVE YOU A NEW ONE. CAN'T BEAT THAT!!!

Thankfully we haven’t had to use this yet. I do feel so much better knowing that if something goes wrong with our purchase- we will get the help we need.

Great protection. Not like a bodyguard or anything, just protection from the Geek Squad! I earn points for this review.

I have used Geek Squad in the past so I utilized them without hesitation. Their agents are knowledgeable, considerate and respectful. The are patient and explained everything to me in a clear fashion.

Affordable price for extra protection is a no brainer!

These guys helped me with the returns and refund multiple time in the fast. the best protection for any electronics.

We always buy the protection plan for our electronics and they have never disappointed. They provide the assistance and guarantees that they state in the contract.

We always buy the protection plan for our electronics and they have never disappointed. They provide the assistance and guarantees that they state in the contract.

It covered my old TV and helped purchase a replacement. Setup was a great bonus.

I bought the Geek Squad service plan for my new Insignia 55" 4K Roku TV. Modern electronics don't seem to last as long as they used to (the TV that this one replaced was a Panasonic 32" that served me well for 15 years). Hope I won't have to use it, but I thought it was reasonable insurance.

I haven't had to use the repair service, but I like having a little extra insurance while my TV is "new". In the past I had to have a TV replaced and was able to do so with this service. Highly recommend.

Had problems with my electronics purchases in the past and having this warranty has allowed me to easily replace the item.

Totally worth it. My cat broke my last tv so this is a no brainer for me

A very good service for someone like myself who isn't the most tech savy!

I'm finally writing a review for this tv. I had a thunderstorm about a few months after purchase and the quality of the tv hasn't been the same. I reached out to best buy to come fix my tv and just like most of you said, I had to contact Hisense to come out. because of the Manufacture first year warranty. Three tv specialist have been to my home and nothing has changed. The picture isn't sharp/clear at all anymore. I was told that I have to deal with this tv until after the one-year warranty is over. I couldn't believe I had to wait this long to enjoy my tv. Withing this timeframe I went back to best buy and brought another 85-inch tv which I'm happy with. I agree with one of you said, why did I pay for a 5-year warranty when it really a 4-year warranty? My one year is coming up, and I hope best buy can take care of their loyal customers. But I wouldn't recommend this tv for anyone. The worst tv I ever brought.

One of the main reason I shop at Best Buy is because of their amazing warranty. I’ve had to use their warranty on a few occasions and it has always been hassle free.

Purchased with my Toshiba 55 inch tv. Have not had to use so so far so good. Hopefully will not need to use.

Purchased this with our TV to give us peace of mind if something happened to the TV

The agents mounted my television and connected all my devices. Additionally, they very patiently and professionally showed me how to access my various devices.

Glad they recommended you will need it in case something happens