Customer Ratings & Reviews

Great service all the time. Whether you are in the store or have questions on the phone!

Amazing thanks geek squad They helped me in getting my tv fixed

I mounted my tv by myself thank you geek squad. Huuurray

Always nice to have the option for help if something goes wrong! Haven’t needed it yet (fingers crossed) but best to always cover yourself just in case with these big purchases!

I was very glad to get the chance to extend my service to 5 years and the Geek Squad made it easy.

Geek Squad protection is always great.. Its great to have..

Haven't had to use yet, but it is a great value to buy with electronics

The TV was in stock and salesman assisted loading in my truck. This was awesome to say the least.

Such great quality! So clear!! I could not be happier the quality when playing games is insane.

They took care of the needs very well. Very nice people.

Had some a problem arise with a product. Geek squad took care of it immediately over the phone. Unfortunately had to replace it but they did it fast and without any problems at all!! They exceeded my expectations!

Geek Squad's protection service for my TV has been a game-changer. Their professional setup, knowledgeable customer support, and comprehensive coverage have exceeded my expectations. I now have peace of mind knowing my investment is protected. Highly recommended!

Really makes me feel better knowing I have geek squad service on my item. I don’t have to worry about calling the television manufacturer if something goes wrong. And I trust Best Buy Geek Squad to make things more simple than the tv warranty would.

I have not had to use this yet (just bought the TV), but I have heard nothing but good things about this service. And at only $49.00 for 5 years I thought it was a real bargain.

We purchase the extended warranty for additional protection for our large TV

I don't usually buy protection plans, but I have found the plans at Best Buy are well worth the money, especially on products valued at over a hundred dollars. I have every confidence in Best Buy now that I have had the experience of needing the protection plan. They were fast, efficient and I am so glad we had protection on our products. (Cell phone, tablet, TV and Laptop) Don't leave the store without checking out the protection plan for your purchase. Safety first means coverage to protect your electronics and access to quality repairs.

I had Alex Snow , a Geek Squad member , to repair my Toshiba 43" 4K Chromecast tv , under manufacturer warranty. Alex was pleasant and extremely helpful. After ordering the part to repair my tv and scheduling a return visit , we found out 2 weeks later that the part was back ordered by 2 months. Alex was instrumental in getting me a replacement tv without any inconvenience. For this , I purchased the Geek Squad extended service plan and just wanted to say thank you again Snow , great service was appreciated.

I always get the geek squad protection plan. It was a breeze submitting a claim 2 WEEKS before it expired. Geek squad attempted to repair my tv and when they couldn’t I was given store credit to purchase a new ones no questions asked.

If you are purchasing a high end tv or high end Home theater setup, get this. I am not a believer in protection plans for almost all products , but i have purchased this for Both of my LG tvs and i am so glad i did,. Had issues with burn in on my first LG and Geek Squad was extremely helpful and lived up to the warranty. EXCELLENT< THANK YOU BEST BUY!!!!!

Always good to get 5 year warranty. I had a Plasma TV 15 years ago that went up on me with 2 weeks remaining on a five year warranty and Best Buy offered me a comparable replacement TV or value applied to an upgrade. I upgraded and enjoyed the hugely applied discount and TV.