Customer Ratings & Reviews

Great product they always are willing to help when u reach out

Tv wasn’t working and couple days later boom they came and fixed it

Exellent! So glad I did this. Pros fast, came out and diagnosed within a week, replaced my tv great customer service stateside. WELL worth the cost. Cons call center transferred overseas dropped calls twice after long wait times. Couldnt purchase protection plan over the phone for replacement had to go into Best Buys store to repurchase.

Good price, nice size for a small desk. Curve adds some nice angles to the view.

Haven't had to use Geek Squad yet for any broken items but have purchased open box items in the past that they have certified and the items are always exactly as described so they seem to know how to rate items and what comes with and how to use a device. Geek Squad was also instrumental with getting me a refund on an installation gone bad on my dishwasher (note - Geek Squad wasn't the installer).

So glad we got the warranty. My children threw something at the TV and geek squad was easy to communicate with to schedule an appointment.

This is a pretty, good protection that I used for my new PC setup

I love the tv. The picture it’s crisp and it was easy to setup.

Wouldn't buy a product without protection and I know it will be worth it if something goes wrong

NICE ADDED INSURANCE FOR PIECE OF MIND AND PREVENTIVE MAINTENANCE.

NICE ADDED INSURANCE FOR PIECE OF MIND AND PREVENTIVE MAINTENANCE.

I bought this to replace my old TCL that had its power supply randomly get destroyed. This model is a major upgrade in picture, and I haven't noticed the same spy chips from my previous TCL. Totally recommended as it's comparable to TV's 3x its price.

I had a five-year plan on my previous TV which went up unexpectedly. It took a couple weeks to have the TV looked at but they found it done. When they issued the replacement they gave me full value towards the new one. I actually upgraded my TV from the 50 inch switch died to a new 55 inch same brand for about 30 bucks!

Hopefully I don't have to use it but am covered if I do

I typically choose Geek Squad Protection over the manufacture's extended warranty since Geek Squad is easy to reach and has been very responsive for the other items I've covered this way.

god tv for great price eazy set up able to go from dish to apps

It's cheaper than most 5-year warranties on the market. I hope I never have to use it so I can't tell you how efficient and good the company will be. But I had a problem with Best buy once before and they fixed it as best as they could. Problem was delivered the wrong TV and they couldn't fix it until the deliverer said it was delivered which took them days.

Just an excellent protection. Our expensive is protected for 4 more years for peace of mind

I don't usually buy protection plans because it's better sometimes to buy a new product most times it becomes an upgrade.However money was tight, so Geek squad came to the house, did an evaluation and gave us store credit for a new TV .

TV was pricy but has a great picture and works just fine. I wanted to hook up RCA stereo jacks from my stereo and this TV would do it by use of the ear phone jack. Many of the new TV's won't let you connect RCA jacks but Sony does! Streaming TV shows and 1080 or better cable look fantastic! The only thing I was disappointed about was it went on sale the day after I was eligible for price match. Literally went on sale the next day that would have saved me $50.00.