Customer Ratings & Reviews

The agent clearly explained the different kind of protection best buy has to have a good understand of the choice I needed

Good warranty for peace of mind. Great customer service when delivering new TV and returning another.

Always comes in handy to have the extra protection. Had to use it once and the process was great for a free replacement.

Best Buy of Paramus is the best around, good customer service 5 stars

Tv replaced within 24 hours after a line showed up horizontally on the screen

The last tv we got outlived the warranty by just a few months, always go with the longer plan. No regrets

Definity worth it, have used 2 times so far and had no hassle tv replacements while still covered.

I have used this service for the last 10 years and have had excellent results from them. They are experienced, knowledgeable and operate professionally.

Added the protection while purchasing new tv. Hopefully will not be needed. Have had bad experiences with 2 tvs in the past 5 years, thus the added protection.

I like the option of having coverage that if something goes wrong someone will come out to repair it.

Really expensive for a 77" OLED but you need a warranty with something this pricey. Ive had issues in the past with tvs and BB warranty and geek squad were always great

Don’t risk it. When you buy a TV most of us expect to have them for multiple years because it’s an investment. Get the warranty and protect yourself for the future of your TV especially if you’re buying OLED because it covers Burn In.

I am very happy to have this service and it is totally convenient for me that i don'thave to take my tv to them. Service right at home and pretty fast.

if you purchase a geek squad warranty, you did a right thing, all that i purchased in best buy i bought along a geek squad protection and its a rewarding thing for me and the products,, they will fix it and the technician is good, a very knowledgeable to the product,, two thumbs up for you geek squad team..

I think it is a 50/50 thing when it comes to warranty and Geek squad. The tv is expensive under a good discount. Getting a warranty is not a bad idea. Seriously what if…! Just like to be on the safe side.

I had the Geek Squad protection for several years and only had to call on them 2-3 times. They were efficient and straightened out the issues over the phone and through my computer. It was nice to have someone who knew how to fix the issues without having to take my computer to the store.

It’s a warranty! And it’s for 5 whole years! I mean, it’s pretty self explanatory, but if you get an oled tv it is important to note that this does cover the burn in effect that sometimes happens from static images.

Simply the best service from online reps to in store resps. They are here to help and they have done so many times.

Geek squad protection is a must for all Best Buy products it means no reason to pay double when inevitably something doesn’t work

I purchased the insurance when i Purchased my daughter tv. Her tv inexplicably got a very thin green line on the screen. I called geek squad and set an appointment to take in the tv. They gave us a new. Painless and quick exchange.