Customer Ratings & Reviews

Super Happy I got this it gave more peace of mind that I have it available!

My first and only encounter with the Geek Squad was only to ask a few questions. The tech who came to chat, Butch, was very willing and able to answer all my questions with very knowledgeable answers. I would not hesitate to chat with the squad again. Thanks for the service.

The customer service was spot on as usual. I specifically wanted Geek Squad cause I believe they are cheaper then their new protection plan. That and they give awesome service.

TV has some wobbly frames that needed to be repaired. But other than that it's perfect

Have not had to use their service yet on new tv but have had great response when needed on computer

Love the return process with this company. When need to return is fast and easy.

I purchased the 5 year Geek Squad protection just in case something goes wrong. The last Sony TV I purchased, 10 years ago is still working and I purchased extended warranty for it, but never had to use it.. I hope this one will work and last as long or longer.

As a Best Buy customer I’m very happy that I was given the option to add the two year Geek Squad security to insure my purchase of my Samsung 70” Television for a low price. Very satisfied as a Best Buy customer.

Great service. The workers were very accommodating.. we accidentally gave the old address TWICE! But service workers were Very understandable and just demonstrated amazing professionalism.

Have yet to need a replacement or help with setup but I appreciate the option

Haven't had to use it yet but love the fact that If anything goes wrong they will come to me not the other way around

Geek extended warranty is a great addition to ensure a few years of maintenance free.

We purchased the 5yr protection plan with our original TV in 2014. We had to bring the TV in 3 times for issues. The last time they had to junk it and gave us a new one with absolutely no hassles. We've purchased the same warranty for this new one. Well worth the $59.99!

Haven't used the service yet but for the price I added the 2 year coverage based off other reviews.

purchased this 2 year warranty for really great price. Will save me from any hassle should the TV malfunction in the future. geek squad comes to your house to fix it for this size of tv ( for smaller you have to take it to them that is what I was told). I have not needed it yet.

Meets budget. Picture is crisp, clear, easy set up for install. Great sound system, level and sound. New face for roku! Give it a try! No regrets!! Thanks vicky

Can not beat bestbuy tv warranty better than factory warranty bestbuy covers burn in. So forget Costco Walmart, sams ..bestbuy is place to purchase oled tv

Very nice to have this service to play it safe when buying expensive items. Better than most other services that have been coming out recently. Highly recommended to pick this one up just in case

I’ve used this twice on a TV I purchased from Best Buy 11- 2018 and had to call the geek squad 1-2019 was a little disappointed that my TV went out so quick.......issue was resolved with my protection plan glad I brought it

Best Buy customer service is always good, I had broken my tv and went to get one and they had an open box and the girl who helped and got me the warranty was so kind!